Amber DeMott
Indianapolis,IN
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
11
11
years of professional experience
Work History
Inventory Control Specialist
CPT
04.2017 - 01.2020
- Audited and corrected discrepancies in inventory numbers.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used equipment like forklifts and pallet jacks to move inventory.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Input data in [Software] to create updated status reports for quick reference of project progress and deadlines.
- Implemented organizational systems to optimize product placement and operational productivity.
Hotel Front Desk Clerk
Dollar Inn
03.2004 - 04.2012
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
Education
Associate of Applied Science - Criminal Justice
01.2025
Certificate - Medical Assisting
02.2014
Skills
- Shipping Method Optimization
- Inventory and Supply Control
- Corrective Actions
- Box and Container Packing
- Computer Tracking
- RF Scanner Usage
- Product Placement
- Organizational Systems
- Inventory Monitoring and Management
- Database Updating
- Data Documentation
- Contents Verification
- Damage Identification and Reporting
- Storage Procedures
- Loss Prevention Strategies
- Customer Experience
- OSHA Standards
- Document Accuracy
- Monthly Audits
- Data Input Software
- Critical Thinking
- Higher Education
- Reading Comprehension
- Team Goals
- Complex Problem-Solving
- Cash Register Operations
- Freight Labeling
- Invoicing Audits
- Barcode Labeling
- Updating System
- Quality Assurance and Control
- Equipment Inspection
- Hazardous Materials
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inventory Control Specialist - CPT
04.2017 - 01.2020
Hotel Front Desk Clerk - Dollar Inn
03.2004 - 04.2012
Ivy Tech Community College of Indiana - Associate of Applied Science, Criminal Justice
Kaplan College - Indianapolis - Certificate, Medical Assisting
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