Amber Dempsey
Pampa,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Hall Heating and Ari
04.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Scheduled and dispatched technicians to customer locations.
- Sold membership plans and followed up on previously estimated work or replacement with customer.
- Processed payments and performed the daily deposit. ed
- Receiving of freight and packages.
Office Manager
Winegeart Funeral Home
02.2021 - 04.2023
- Reconciliation of bank account, Customer service,
- Social media maintenance,
- Data entry to state and inter office data base, Filing,
- Notary for the State of Texas
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Accounts Receivable Clerk
SWM International
09.2017 - 05.2020
- Prepared invoices daily for email and mailing, Worked with customers to resolve Accounts receivable, payment schedules and account resolution, Verified shipping and receipt of goods shipped using various websites and company Bill of Lading, Performed receptionist duties, including answering phones and welcoming guests into the office, Extensive filing of all hard copy documents, Performed various task as Personal assistant to the CEO
Project Management
Horton Bagwell Enterprises / J & M Properties
06.2016 - 09.2017
- Performed functions and coordinated projects for 5 businesses simultaneously, Managed 240 rental properties including leasing and preparing properties, Real Estate project management, Construction project management including flooring and remodeling services through One Stop Flooring, Detailed flooring product knowledge, Customer service across multiple industries
Book Department Manager
Hastings Entertainment Inc
08.2011 - 08.2015
- Oversaw merchandising and stocking, Controlled inventory of book department, Controlled contact with consignment authors, Established relationships with volume purchasers, Planned and promoted events to drive sales
Customer Service Representative
The T-Shirt Tycoon Solutions Inc
01.2011 - 06.2011
- Established vendor relations, Processed orders using various websites, Processed invoices, Performed accounts payable resolution, Aided the sales team in educating customers about products and services available, Assisted the sales team with appointments and travel scheduling, Performed quality control of printed items, Controlled inventory of incoming stock, Processed packing slips and shipping information both foreign and domestic
Customer Service Representative
Pony Xpress Printing Inc
08.2007 - 04.2010
- Assisted the sales team with order processing, Reviewed purchase orders for details and interacted with customer by phone and email to aid them with the order details, Worked within tight deadlines, to meet production and delivery dates, Ordered product for production, Worked closely with customers to educate them on the various techniques and best processes to offer customers
Data Entry Clerk
Friedman's Jewelers
09.2006 - 01.2007
- Worked in inbound call center with heavy volume, Established credit criteria and approval for customers, Processed payments including balancing checks and credit cards for deposit, Input checks from bankruptcy courts and updated payment records, Established accounts with a collection agency
Accounts Payable Clerk
BTWW Retail Ltd
08.2005 - 02.2006
- Managed accounts payable reconciliation of invoices to receiving documents, Performed extensive filing, Excelled in vendor relations in regards to receipt of merchandise and payment
Education
Some College - Continuing education classes business
Clarendon College
High school diploma -
Skills
- Microsoft Word
- Microsoft Excel
- QuickBooks
- AS400
- 10 Key by Touch
- File maker
- Microsoft Outlook
- Personal Assistant Experience
- Accounts Payable
- Accounts Receivable
- Customer service
- Microsoft Office
- Office Management
- Bookkeeping
Timeline
Customer Service Representative
Hall Heating and Ari
04.2023 - 07.2024
Office Manager
Winegeart Funeral Home
02.2021 - 04.2023
Accounts Receivable Clerk
SWM International
09.2017 - 05.2020
Project Management
Horton Bagwell Enterprises / J & M Properties
06.2016 - 09.2017
Book Department Manager
Hastings Entertainment Inc
08.2011 - 08.2015
Customer Service Representative
The T-Shirt Tycoon Solutions Inc
01.2011 - 06.2011
Customer Service Representative
Pony Xpress Printing Inc
08.2007 - 04.2010
Data Entry Clerk
Friedman's Jewelers
09.2006 - 01.2007
Accounts Payable Clerk
BTWW Retail Ltd
08.2005 - 02.2006
Some College - Continuing education classes business
Clarendon College