Amber Dendler
Seffner,FL
Summary
Experienced professional who is able to explain information clearly, excel in customer service and time management while enhancing customer satisfaction through effective communication. Maintaining high standards of care and confidentiality in fast-paced environments. Seeking long term position in a positive role.
Overview
9
9
years of professional experience
Work History
Head Cashier
ABC Pizza House
01.2016 - Current
- Dedicated to maintaining high standards of customer care through effective communication and problem-solving.
- Handle escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Train new hires on company policies and best practices, fostering a positive team environment.
- Boost store sales through knowledgeable product recommendations and upselling techniques.
- Provide exceptional support to fellow team members, ensuring smooth operations and minimal wait times.
- Developed strong relationships with regular customers while offering personalized assistance.
Scheduling /Front and Back Office Medical Assistant
Thomas DiGeronimo MD
08.2018 - 09.2019
- Registered new patients and updated existing patient demographics by collecting detailed patient information and scheduling patient appointments in person or by telephone.
- Promoted a positive work atmosphere through open communication channels, fostering teamwork within the clinic setting.
- Utilized multiple software systems in addition to medical record charting systems to maintain and update the patients medical records.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Dedicated to maintaining high standards of customer care through effective listening, communication and problem-solving.
- Facilitated patient flow by triaging patients' vitals to help optimize clinical resources, notifying provider of patients' arrivals, delays, and communicating with patients' and clinical staff.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2017
Skills
- Customer Service Specialist
- Positive attitude
- Attention to detail
- Organization
- Skill Development
- Performance Optimization
- Influencing Business Growth
Timeline
Scheduling /Front and Back Office Medical Assistant
Thomas DiGeronimo MD
08.2018 - 09.2019
Head Cashier
ABC Pizza House
01.2016 - Current
High School Diploma -
Plant City High School
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