Amber Dennis
Houma,Louisiana
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
HDA
Cenergy Aviation
03.2024 - Current
- Followed safety procedures while analyzing issues and working on aircraft.
- Worked on different types of aircraft from H145 to 92’s helicopters.
- Collaborated with other HDAS team members to complete projects on time and within budget constraints.
- Loading and managing space with aircrafts
Shift Manager
Gaubert Food Mart
06.2022 - 02.2024
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Trained and supervised new staff members
- Addressed customer complaints and resolved conflicts
- Maintained a safe work environment by enforcing company policies and procedures
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Established and maintained positive and professional employee relationships
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Assisted customers with product selection, providing exceptional service experience
- Taught newly hired team members and shift managers business policies and procedures
- Maintained knowledge of store products and services to make recommendations to customers
- Developed training programs for new employees to ensure standards of excellence were met.
Shift Leader
Moes Southwest Grills
02.2021 - 05.2022
- Managed store closing and opening procedures to ensure safety and security
- Trained new employees in job duties, safety procedures, and company policies
- Held team members accountable during shift by effectively coaching to improve performance
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Prepared end-of-shift reports for management review and approval
- Monitored team performance to ensure quality standards were met
- Used company tools and resources to train employees
- Provided guidance on how to handle difficult customer situations in a professional manner
- Ensured compliance with all health codes regulations and store policies
- Identified areas of improvement and recommended solutions for enhancing overall store operations
- Conducted regular performance reviews for each team member and provided constructive feedback
- Prepared reports to summarize operational results and financial performance.
Education
High School Diploma -
H.L Bourgeois
Gray, LouisianaSkills
- Staff Development
- Cash Handling
- Decision-Making
- Employee Training
- Problem-solving abilities
- Working in stressful environments
- Customer service focus
- Reliable individual experienced in restaurant management and customer service Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service Expert in inventory management, staff training, and problem solving Highly organized with excellent communication skills and a passion for creating an enjoyable customer experience
- Hard-working student with knowledge of cell manufacturing, cleaning, and process improvement Aiming to leverage my abilities to successfully fill the vacancy on your team Frequently praised for teamwork by my peers, I can be relied upon to help your team achieve its goals
- Friendly, Positive Attitude
- Multitasking
- Computer Skills
- Calm Under Pressure
Educationenddate
05/01/22
Timeline
HDA
Cenergy Aviation
03.2024 - Current
Shift Manager
Gaubert Food Mart
06.2022 - 02.2024
Shift Leader
Moes Southwest Grills
02.2021 - 05.2022
High School Diploma -
H.L Bourgeois