Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMBER DESCHAPELL

Orlando

Summary

Resourceful Human Resources professional with experience in managing teams, building diverse pipelines, and piloting projects. Specialized in adaptability, candidate sourcing, and recruitment process optimization. Excels by ensuring organizational goals remain a top priority.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Recruiter

Universal Creative
08.2021 - Current
  • Managed full cycle recruiting across multiple departments and levels for the United States, Japan, and Singapore; focus on Engineering, Project Management, and Creative Studio
  • Conducted extensive research to identify and engage with top engineering candidates for roles including Director, Manager, and interns via LinkedIn and local events.
  • Built and maintained relationships with hiring managers, guiding them through the recruitment process and keeping them informed.
  • Partnered with HR Business Partners to develop guidelines and policies for new hires, transfers, and expatriate assignments.
  • Managed and trained associate recruiters acting as their orientation advisor upon start, providing coaching and feedback as well as performance reviews.
  • Maintained relationships with external recruiters and staffing agencies to source candidates.
  • Selected to assist in planning the annual HR strategy summit with the focus on bringing collaborations and aligning goals as an international team.

Recruiter

Valet Living
08.2020 - 08.2021
  • Recruiter for Administration, Sales/Marketing, and Market Supervisors in the Great Lakes and Northeastern United States.
  • Maintained pipeline for high volume, high turnover sector using Workday.
  • Created screening process for candidates, decreasing time to fill by 30%.
  • Managing relationships with local organizations and job fair events to maximize exposure in new markets.
  • Collaborated with hiring teams to deliver effective sourcing strategies and try creative approaches to find talent in difficult demographics.

Recruiter

Sabre
07.2019 - 08.2020
  • Handled all staffing needs for Downtown Orlando and UCF offices; roles included operational, software development, and quality assurance.
  • Focused on internal relationship management and becoming a trusted advisor to C-suite hiring managers during acquisition of the newest branch in Orlando.
  • Designed new requisition intake process including job descriptions and phone screen templates leading to decrease in time to fill from 75 days to 35 days.
  • Managed onboarding tasks to include compliance, ownership of background checks, new hire paperwork, and personnel files.
  • Remodeled orientation presentation to include more resources for new hires and improved first-day experience. Also conducted all Day One Orientation for Florida employees.
  • Researched emerging trends in recruitment technology and best practices.

Recruiting Supervisor

Randstad
07.2018 - 07.2019
  • Successfully hired 150 new employees for the Annual Enrollment period and transitioned them to active ongoing supportive roles.
  • Managed agent performance, risk, and reported business trends in weekly calibration meetings with clients.
  • Supported the conversion of contracted customer service agents to full-time ongoing roles with clients.

Team Manager

Assurant
06.2016 - 07.2018
  • Brought on to create, hire, and manage the launch of a new auditing team within the mortgage insurance division.
  • Designed audit process infrastructure to establish a baseline for productivity and identify relevant key performance indicators using the data that was collected in the first 90-day segment.
  • Worked with HR to craft the models for workforce planning and align the division to work with the seasonal needs of the business.
  • Launched the outbound call department with a team of 50+ agents meeting a customer satisfaction rating of 95%.

Team Manager

Alorica
08.2011 - 06.2016
  • Promoted after company acquisition to facilitate new client demands.
  • Managed a team of up to 10 supervisors and 150 agents in the Customer Care & Retention department.
  • Facilitated the improvement of quality scores by 15% and increased Net Promoter Scores, leading to being awarded as Top Performing Site for 5 consecutive financial quarters.
  • Tracked attrition and absenteeism for monthly KPI presentations and improvement plans.

Recruiter & HR Specialist

Alorica
04.2005 - 08.2011
  • Recorded employee data including address, pay rate, benefits, and terminations for call center of over 500 agents.
  • Updated Job Description catalog to match new title changes after company acquisition.
  • Maintained records of all applicants in each phase of recruitment including interviews, knowledge assessments, background checks, and enrollment of day one of orientation.
  • Cultivated and maintained relationships with various clients as well as being the onsite guide during semi-annual site visits.
  • Built relationships with local nonprofits to attend career fairs and events within the community.

Education

Bachelor of Science - Business Administration, Human Resource Management

Western Governors University

Skills

  • Experience in using several HRIS/ATS platforms including: People Soft, Page Up, WorkDay, Success Factors, UltiPro, Taleo
  • Compensation Negotiation
  • Client Relationship Management
  • Policy Development
  • Process Improvement
  • Recruitment Strategies

Certification

Human Resource Management Certification - WGU

Timeline

Senior Recruiter

Universal Creative
08.2021 - Current

Recruiter

Valet Living
08.2020 - 08.2021

Recruiter

Sabre
07.2019 - 08.2020

Recruiting Supervisor

Randstad
07.2018 - 07.2019

Team Manager

Assurant
06.2016 - 07.2018

Team Manager

Alorica
08.2011 - 06.2016

Recruiter & HR Specialist

Alorica
04.2005 - 08.2011

Bachelor of Science - Business Administration, Human Resource Management

Western Governors University

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