Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
MANAGEMENT SKILLS
SALES EXPERIENCE
CUSTOMER SERVICE SKILLS EXPERIENCE
Awards
Generic

Amber D. Howarth

Murrysville,PA

Summary

Dynamic healthcare professional with a strong foundation in developing and executing personalized care strategies that prioritize patient comfort and dignity. Recognized for adaptability in fast-paced environments, consistently delivering exceptional results while fostering collaboration within multidisciplinary teams. Expertise in compassionate communication enhances care coordination, ensuring each patient\'s unique needs are met with empathy and efficiency. Committed to advancing within the healthcare field to further contribute to patient-centered outcomes and innovative care solutions.

Overview

23
23
years of professional experience

Work History

Senior Hospice Care Consultant

Heartland Hospice
01.2023 - Current
  • Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.

Office Manager/Executive Assistant

Five Star Home Improvement
01.2017 - 01.2020

Owner/Licensed Esthetician

Amber’s Pretty In Ink
01.2016 - 01.2020

Lead Medical Esthetician

Aestique MediSpa
01.2016 - 01.2018

Owner/President

A.D. Howarth Construction Inc.
01.2013 - 01.2015

Office Manager

Advance Medical Weightloss and Wellness
01.2010 - 01.2012

Director of Admissions/Marketing-Consultant

Touch of Class School of Cosmetology
01.2009 - 01.2010

Lead Admissions Representative

Digital Media Arts College
01.2008 - 01.2009

Esthetician/Treatment Consultant

Sleek Medspa
01.2007 - 01.2009

Admissions Representative

Empire Beauty School
01.2006 - 01.2007

District Sales Consultant

Schoeneman Professional Beauty Supply
01.2003 - 01.2006

Education

MBA - Healthcare Management

California University of Pennsylvania
12.2021

B.S. - Business Administration: Marketing and Management

Penn State University
01.2002

Skills

  • Performance optimization
  • Data acquisition
  • Educational presentations
  • Technology proficiency
  • Documentation proficiency
  • Marketing and promotion
  • Attention to detail in documentation
  • Patient record management
  • Healthcare regulations
  • Palliative care
  • Teamwork and collaboration
  • Service excellence
  • Problem-solving
  • Time management
  • Proficient in managing multiple tasks
  • Problem-solving abilities
  • Consistent reliability
  • Excellent communication
  • Strong organizational abilities
  • Effective communication
  • Relationship building
  • Training and mentoring
  • Staff management
  • Proactive self-starter
  • Problem-solving skills

Accomplishments

Promoted to Sr. Hospice Care Consultant

Peer Mentor

President's Club 2024

New Hire Champion

Grew Territory 124% in 2024

Captain of Customer Appreciation Week-4 Terms

WBE (Women's Business Enterprise) Certification

Woman's Owned Small Business

Timeline

Senior Hospice Care Consultant

Heartland Hospice
01.2023 - Current

Office Manager/Executive Assistant

Five Star Home Improvement
01.2017 - 01.2020

Owner/Licensed Esthetician

Amber’s Pretty In Ink
01.2016 - 01.2020

Lead Medical Esthetician

Aestique MediSpa
01.2016 - 01.2018

Owner/President

A.D. Howarth Construction Inc.
01.2013 - 01.2015

Office Manager

Advance Medical Weightloss and Wellness
01.2010 - 01.2012

Director of Admissions/Marketing-Consultant

Touch of Class School of Cosmetology
01.2009 - 01.2010

Lead Admissions Representative

Digital Media Arts College
01.2008 - 01.2009

Esthetician/Treatment Consultant

Sleek Medspa
01.2007 - 01.2009

Admissions Representative

Empire Beauty School
01.2006 - 01.2007

District Sales Consultant

Schoeneman Professional Beauty Supply
01.2003 - 01.2006

B.S. - Business Administration: Marketing and Management

Penn State University

MBA - Healthcare Management

California University of Pennsylvania

MANAGEMENT SKILLS

  • Managed scheduling for up to thirteen employees and five subcontractors pertaining to scope of work in order to complete scheduled jobs for both residential and commercial contracts, fulfilling job orders as needed. Conducted weekly payroll, daily bookkeeping, and recruited/interviewed potential employees/maintained employee files.
  • Managed scheduling for upcoming jobs. Scheduled subcontractors and employees to fulfill specific staffing needs.
  • Trained new hires, managed 2-5 employees, created and implemented protocols for services, monthly inventory.
  • Managed salon ranging from 2-6 employees. Developed weekly employee schedules. Interviewed potential candidates. State Board compliance main contact.
  • Managed front desk staff and designers, scheduling for 20-30 employees, all aspects of front desk functions, conducted monthly staff/sales meetings, weekly inventory, maintained guest files.
  • Managed front office and staff daily operations, patient intake and payment, product and office inventory.
  • Recruited, interviewed, toured, and enrolled students. Managed schedules and required documentation for new students.
  • Trained newly hired and current Admissions Representatives.
  • Developed Admissions process for new school to increase number of inquiries and grow student population.

SALES EXPERIENCE

  • Proficiently met and exceeded goals, budgeted start plans, student retention. National “Top Five” Admissions Representative.
  • Estimated and sold residential and commercial contracts for various types of concrete projects.
  • Met and exceeded daily, weekly, and monthly goals to achieve budgeted admissions start plans, 80-100 calls per day.
  • Outside business-to-business sales targeting salons. New business development and maintained existing accounts. Consistently met and exceeded monthly quotas. Extensive product knowledge, promoted new product launches, created strategic marketing and advertising plans for salon owners/managers.
  • Consulted with patients, promoted services/products to potential and established clients providing individualized skincare.
  • Created marketing materials, television commercials, in addition to conducting market research.
  • Developed and implemented marketing and advertising promotions to retain and build new patient base.

CUSTOMER SERVICE SKILLS EXPERIENCE

  • Extensive phone and email communication with customers, scheduling appointments, resolved customer concerns.
  • Going above and beyond to service the customer in a professional fashion, having utilized analytical problem solving.

Awards

2024 Top Performer of the Year

2007 Top 5 National Admissions Representative