Amber Dias
Machine Operator
Summary
Dedicated professional with extensive experience in customer service across hospitality, retail, and technical support agent. Currently serving in dual roles as a Residential Support Professional for individuals with developmental disabilities, and as a Lead Operator in food manufacturing.
A proven achiever showcasing exceptional teamwork, excelled in enhancing safety compliance, and fostering a positive community atmosphere. Demonstrated adaptability and attention to detail, ensuring high-quality standards and efficiency in production and support roles. Skilled in communication, problem-solving, and team collaboration, with a strong commitment to personal growth and advancing career opportunities in diverse work environments.
Overview
12
12
years of professional experience
Work History
Jacket Room Operator
Joycone
01.2018 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Performed quality checks to identify finish discrepancies.
- Kept accurate records of defective units or products.
- Set up machines to start production cycles and controlled machine settings.
- Maintained organized work area by cleaning and removing hazards.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
Residential Support Staff Member
Whole Life Services
01.2014 - Current
- Helped maintain a clean and comfortable living environment by assisting with household chores, meal preparation, and laundry duties.
- Assisted residents in achieving personal goals, supporting them through various life challenges and transitions.
- Contributed to a positive community atmosphere by facilitating group activities and fostering strong relationships among residents.
- Increased staff efficiency through active participation in staff meetings, trainings, and shift changeovers while sharing pertinent information about resident progress.
- Ensured medication compliance by administering prescribed medications in accordance with established guidelines.
- Coordinated transportation services for residents to attend appointments, outings, or important events.
- Ensured a safe living environment for residents by adhering to safety protocols and conducting regular safety checks.
- Built trust within the residential community by consistently demonstrating empathy, patience, reliability during interactions with both residents and staff members.
- Maintained accurate documentation of residents'' progress, communicating updates with families and other relevant parties as necessary.
- Improved residents'' overall well-being through careful monitoring of their physical and emotional health, promptly addressing any concerns.
- Ensured the timely completion of all required documentation, including incident reports, progress notes, and service logs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Assisted residents with basic activities of daily living.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma -
Farrell Area High School/Ums
06.2004
Skills
- Teamwork and Collaboration
- Tool operation
- Equipment Operation
- Safety Compliance
- Machine Operation
- Production work
- Effective Communication
- Attention to Detail
- Efficient multitasking
- Equipment Maintenance
- Materials Handling
- Teamwork and Communication
- Good Communication
- Computer Skills
- Organizational Skills
- Multitasking Abilities
- Safe Machine Operation
- Following Instructions
- Production Documentation
Quality assurance
Machine operation
Customer service
Problem-solving
Active listening
Time management
Call center experience
Decision-making
Problem resolution
Timeline
Jacket Room Operator
Joycone
01.2018 - Current
Residential Support Staff Member
Whole Life Services
01.2014 - Current
High School Diploma -
Farrell Area High School/Ums
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