Amber Diaz
Summary
Dynamic and accomplished professional with more than 14 years of experience in Human Resources and Sales Operations. Recognized for leadership, teamwork, and exceptional written and verbal communication skills. Known for strong attention to detail and adept at translating complex data into actionable insights. Proven track record in analytical thinking and problem-solving, with a focus on delivering outstanding customer service. Skilled in multitasking, time management, and proficient in Windows Office Suite, AIMS, Sales Force, and SmartSheet.
Overview
20
20
years of professional experience
Work History
Senior Sales Process Specialist
Insperity (Formerly Administaff)
01.2018 - Current
- Interacts with Sales personnel and management regarding bids, reports, information, correspondence, and quote pricing process
- Analyzes and reviews all pricing based on review criteria to provide competitive rating on new and existing clients
- Develops and maintains spreadsheets and databases for analysis and interpretation of data relating to direct cost pricing
- Audits census received from Sales personnel
- Reconciles current medical billing to census data
- Generates bid numbers for reports
- Prepare medical calculations and comparisons
- Generates, complies, and creates proposals for Sales personnel
- Acts as backup for MidMarket National Accounts Operations Team and Team Leader. (I.E. reports related to sale stages internally/externally, escalations, CAMs, closing documents)
Sales Process Coordinator
Insperity (Formerly Administaff)
01.2014 - 01.2017
- Provide administrative and sales related support to the Mid-Market Sales Support and Sales team
- Assists with preparation of materials, reports, and collaterals for Sales team
- Prepare monthly expense report for Vice President and Middle Market sales team
- Monitor Middle Market Sales Support inbox
- Maintain/update sales database
- Prepares or assist in special project.
Orientation Coordinator
Insperity (Formerly Administaff)
01.2006 - 01.2014
- Communicate with clients and team members in an effective, professional, and timely manner to ensure a positive customer service experience in a team environment
- Coordinate dissemination of new hire information that reflects appropriate benefit plans and other regional requirements
- Analyze and review employee data for online enrollment
- AIMS setup
- Process client files in support of the Orientation Specialist
- Schedule new and existing clients with the Orientation Planner
- Monitor and report department's PTO status, benefit and orientation statistics
- Organize all orientation and benefit functions
- (e.g., Team Luncheons / Team Building Events) Exercise high attention to detail and methodology for confirming accuracy in all tasks
- Support process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley and HIPAA compliance.
Human Resource Assistant
Coast Personnel Services
01.2004 - 01.2006
- Reviewed and processed new hire, terminations, and salary increases
- Maintained confidential material, including personnel files, I-9 documentation
- Retrieved drug screen results
- Answered routine inquiries from outside the company on employment verification, benefits, job openings and questions regarding payroll
- Posted job orders on local job boards and company website
- Gained knowledge of State and Federal employment laws
- Pre-screened and interviewed candidates
- Checked references and preformed background checks
- Prepared data entry and maintained data entry audits
- Maintained adverse action letters to customers
- Maintained applicant and customer reports
- Assisted other team members as needed.
Education
B.A., Communication Studies -
University of Houston - Downtown
Houston, TX05.2012
Skills
- Customer Service
- Problem Solving
- Data Analysis
- Training
- Time Management
- Teamwork
Timeline
Senior Sales Process Specialist
Insperity (Formerly Administaff)
01.2018 - Current
Sales Process Coordinator
Insperity (Formerly Administaff)
01.2014 - 01.2017
Orientation Coordinator
Insperity (Formerly Administaff)
01.2006 - 01.2014
Human Resource Assistant
Coast Personnel Services
01.2004 - 01.2006
B.A., Communication Studies -
University of Houston - Downtown
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