Amber Diaz
Aubrey,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Business Owner
NETCOMM Integrated
04.2021 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed strategies to streamline and improve office procedures.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained databases to track and record customer data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed department budgets and generated financial reports for management review.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Tax Preparer/Business Owner
Diaz Tax Preparation
07.2016 - Current
- Utilized tax software to prepare returns and meet deadlines.
- Liaised with accountants to confirm accuracy of client tax returns.
- Analyzed financial records to verify accuracy of tax returns.
- Maintained compliance by adhering to current tax laws and regulations.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Offered clients recommendations to reduce tax liabilities.
- Facilitated communication between clients and tax authorities.
Education
Graduation - Cosmotology
Ogle School of Hair Skin Nails - Denton
Denton, TX07.2021
Skills
- Customer Service
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Mail Management
- Excel Spreadsheets
- Cash Deposit Preparation
- Employee Training
- Report Analysis
- Account Balancing
- Back Office Operations
- Project Planning
- Sorting and Labeling
- Administrative Support
- Customer Relations
- OSHA Compliance
- Contract Agreement Preparation
- Business Planning
- Full-Cycle Accounting
- Database Organization
- Staff Motivation
- Payroll and Benefits Administration
- Performance Improvement
- Account Reconciliation
- Accounting Support
- Employee Timesheet Processing
- Workflow Planning
- Office Equipment Maintenance
- Time Management
- Staff Management
- Risk Management
- Phone Call Answering
- Customer and Client Relations
- Correspondence Writing
- Schedule Management
- Self Starter
- Typing Proficiency
- Calendar Management
- Business Administration
- Project Management
- Office Management
- Multi-Line Phone Systems
- Internal Communications
- Microsoft Office
- Data Collection
- Critical Thinking
- AR/AP
- Bookkeeping
- Prioritization
- Recordkeeping
- Negotiation
- Coordination
- Spreadsheets
- Documentation
- Filing
Additional Information
Successful business owner, and full time mother of 4. Ability to multi-task, manage our 2 companies, and successfully manage a household of 8, as my husband and I also care for my mother in law suffering from dementia and my father in law.
Timeline
Administrative Assistant/Business Owner
NETCOMM Integrated
04.2021 - Current
Tax Preparer/Business Owner
Diaz Tax Preparation
07.2016 - Current
Graduation - Cosmotology
Ogle School of Hair Skin Nails - Denton
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