Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Dickerson

North Hollywood,USA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dental Office Manager

Kourosh Maddahi DDS /Dion Health
Beverly Hills
10.2023 - Current
  • Oversee daily clinic operations, ensuring efficient workflows, and a positive patient experience.
  • Conduct performance reviews for staff at 90 days and biannually, fostering individual goal-setting and professional development to enhance team performance.
  • Mentor and support staff by addressing performance issues, identifying training needs, and promoting a culture of continuous improvement.
  • Maintain optimal staffing levels across two locations, managing time-off requests, and actively participating in the hiring process to support operational efficiency.
  • Identify and resolve operational challenges, collaborating with cross-functional teams to implement process improvements that enhance clinic productivity.
  • Lead service recovery efforts by proactively addressing patient concerns, and following up to ensure satisfaction and positive experiences.
  • Present treatment plans for large cases, effectively communicating complex information to patients and their families.
  • Collaborate closely with the Financial Services team to ensure timely and accurate collection of patient financial and insurance information.
  • Ensure staff are thoroughly trained in all patient services, systems, and procedures, and keep teams informed of updates and improvements.
  • overseeing MTD and YTD production Goals and Budgets.

Dental Office Manager

Dental Works
Calumet City, US
11.2015 - 10.2023
  • Manage the front and back office.
  • Host morning huddles and office meetings.
  • Making sure the office meets monthly goals and managing the providers' schedule.
  • Overseeing monthly production, goals, and P&L.
  • Conducts office interviews and new hire training.
  • Runs daily reports, documents KPI reports.
  • Managed over 23 staff members.
  • Large treatment plan presentations.

Front Desk Receptionist

Smile Town Dental
Addison, US
03.2013 - 11.2015
  • Schedule appointments for new and returning patients.
  • Verified dental insurance coverage, dental confirmation, and related front desk tasks.
  • Answer incoming calls.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided friendly, efficient service to customers both in-person and over the phone.
  • Reviewed patient records to develop individualized treatment plans and goals.

CNA - Certified Nursing Assistant

Elderly Home Care
Matteson, US
05.2010 - 08.2013
  • Provide special care for the sick and elderly on weekends, which consists of feeding, bathing, and light house cleaning.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Administered medications under supervision of a licensed nurse.

Assistant Marketing Coordinator

Columbia International College
Chicago, US
01.2012 - 05.2013
  • Developed pricing strategies based on competitive analysis and market conditions.
  • Assisted in the development and implementation of marketing strategies to drive sales growth.
  • Organized promotional events, such as product launches, trade shows, and customer appreciation days.
  • Monitored market trends and competitor activities to identify potential opportunities for growth.
  • Managed daily operations of the marketing department, including budgeting, personnel management, and resource allocation.
  • Prepared monthly reports on sales performance and presented findings to senior management team.
  • Analyzed current market conditions to recommend changes or improvements to existing products or services.
  • Managed and Hosted Fashion events

Education

Associate of Arts - Business And Marketing

Columbia College, Chicago
Chicago, IL
05-2015

High school or equivalent -

Rich South High School
Richton Park, IL
05-2011

Skills

  • Corporate Governance
  • Dentrix
  • Trainer
  • Multitasking Abilities
  • Revenue Growth
  • Marketing Management
  • Professionalism
  • Office Management
  • Reporting and documenting
  • Sales strategy
  • Operations Management
  • Business Intelligence
  • Managed care
  • Computer skills
  • Communication skills
  • Organizational skills
  • Time management
  • Data Analysis
  • Cross-functional team leadership

Certification

CNA, Present

Timeline

Dental Office Manager

Kourosh Maddahi DDS /Dion Health
10.2023 - Current

Dental Office Manager

Dental Works
11.2015 - 10.2023

Front Desk Receptionist

Smile Town Dental
03.2013 - 11.2015

Assistant Marketing Coordinator

Columbia International College
01.2012 - 05.2013

CNA - Certified Nursing Assistant

Elderly Home Care
05.2010 - 08.2013

Associate of Arts - Business And Marketing

Columbia College, Chicago

High school or equivalent -

Rich South High School
Amber Dickerson