Amber Dickerson
North Hollywood,USA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Kourosh Maddahi DDS /Dion Health
Beverly Hills
10.2023 - Current
- Oversee daily clinic operations, ensuring efficient workflows, and a positive patient experience.
- Conduct performance reviews for staff at 90 days and biannually, fostering individual goal-setting and professional development to enhance team performance.
- Mentor and support staff by addressing performance issues, identifying training needs, and promoting a culture of continuous improvement.
- Maintain optimal staffing levels across two locations, managing time-off requests, and actively participating in the hiring process to support operational efficiency.
- Identify and resolve operational challenges, collaborating with cross-functional teams to implement process improvements that enhance clinic productivity.
- Lead service recovery efforts by proactively addressing patient concerns, and following up to ensure satisfaction and positive experiences.
- Present treatment plans for large cases, effectively communicating complex information to patients and their families.
- Collaborate closely with the Financial Services team to ensure timely and accurate collection of patient financial and insurance information.
- Ensure staff are thoroughly trained in all patient services, systems, and procedures, and keep teams informed of updates and improvements.
- overseeing MTD and YTD production Goals and Budgets.
Dental Office Manager
Dental Works
Calumet City, US
11.2015 - 10.2023
- Manage the front and back office.
- Host morning huddles and office meetings.
- Making sure the office meets monthly goals and managing the providers' schedule.
- Overseeing monthly production, goals, and P&L.
- Conducts office interviews and new hire training.
- Runs daily reports, documents KPI reports.
- Managed over 23 staff members.
- Large treatment plan presentations.
Front Desk Receptionist
Smile Town Dental
Addison, US
03.2013 - 11.2015
- Schedule appointments for new and returning patients.
- Verified dental insurance coverage, dental confirmation, and related front desk tasks.
- Answer incoming calls.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided friendly, efficient service to customers both in-person and over the phone.
- Reviewed patient records to develop individualized treatment plans and goals.
CNA - Certified Nursing Assistant
Elderly Home Care
Matteson, US
05.2010 - 08.2013
- Provide special care for the sick and elderly on weekends, which consists of feeding, bathing, and light house cleaning.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Administered medications under supervision of a licensed nurse.
Assistant Marketing Coordinator
Columbia International College
Chicago, US
01.2012 - 05.2013
- Developed pricing strategies based on competitive analysis and market conditions.
- Assisted in the development and implementation of marketing strategies to drive sales growth.
- Organized promotional events, such as product launches, trade shows, and customer appreciation days.
- Monitored market trends and competitor activities to identify potential opportunities for growth.
- Managed daily operations of the marketing department, including budgeting, personnel management, and resource allocation.
- Prepared monthly reports on sales performance and presented findings to senior management team.
- Analyzed current market conditions to recommend changes or improvements to existing products or services.
- Managed and Hosted Fashion events
Education
Associate of Arts - Business And Marketing
Columbia College, Chicago
Chicago, IL05-2015
High school or equivalent -
Rich South High School
Richton Park, IL05-2011
Skills
- Corporate Governance
- Dentrix
- Trainer
- Multitasking Abilities
- Revenue Growth
- Marketing Management
- Professionalism
- Office Management
- Reporting and documenting
- Sales strategy
- Operations Management
- Business Intelligence
- Managed care
- Computer skills
- Communication skills
- Organizational skills
- Time management
- Data Analysis
- Cross-functional team leadership
Certification
CNA, Present
Timeline
Dental Office Manager
Kourosh Maddahi DDS /Dion Health
10.2023 - Current
Dental Office Manager
Dental Works
11.2015 - 10.2023
Front Desk Receptionist
Smile Town Dental
03.2013 - 11.2015
Assistant Marketing Coordinator
Columbia International College
01.2012 - 05.2013
CNA - Certified Nursing Assistant
Elderly Home Care
05.2010 - 08.2013
Associate of Arts - Business And Marketing
Columbia College, Chicago
High school or equivalent -
Rich South High School
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