Amber Dickey
Flight Attendant
Olla,LA
Summary
Personal, dedicated and hardworking individual with 20 plus years of customer service experience, seeking to leverage a flight attendant position with iAero Airways and broaden my skills in the customer service industry with a professional and safety-minded multi-cultural environment. Hard-working, compassionate and ready to exceed customer satisfaction to make their flight a positive experience.
Overview
4
4
years of post-secondary education
25
25
years of professional experience
Work History
Server
Central Perk Nutrition
Olla, Louisiana
07.2020 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Served a variety of nutritional teas, shakes and coffees to numerous customers
- Maintained a clean and sterile environment for our customers and employees. I swept, mopped, cleaned dishes and sterilized counters and also the equipment used.
- Greeted customers upon entering and thanked them upon existing making sure everyone were happy and pleased with their customer service experience.
- Worked along side my co workers and maintained a great relationship, working in stressful situations, keeping everyone motivated, ready to help them out at any given time
- Answered the phone for call-in orders and made deliveries to various customers
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Substitute Teacher-Part Time
LaSalle Parish School Board
Olla, LA
10.2018 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Developed rules and set goals to maintain order in classroom.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Supervised lunchroom and recess activities along with managing student bus stations
- Assisted students of all ability levels develop life-long learning skills and good study habits.
- Assigned, explained and graded homework.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with principal's office on disciplinary and safety issues.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Maintained safety for the students at all times and made sure their environment was safe at all times.
Town Secretary-Part Time
Town Of Urania
Urania, Louisiana
01.2015 - Current
- Performed office-related support tasks and clerical functions, including answering multi-phone lines, copies, faxes, filing and running cash register.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Received water bill payments from customers, entered them into our system, entered water meter readings, printed and mailed out water bills.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Reviewed and balanced daily bank deposits and deposit report.
- Performed duties around the town for holidays, festivals and town gatherings.
- Provided a safe environment for the community while following COVID restrictions and sanitizing behind the public.
Certified Dental Assistant
Dr. Davis D.D.S.
Columbia, LA
10.2012 - 01.2019
- Prepared bitewing, panoramic and periapical radiological images using Dexis, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Booked appointments for patients using Eaglesoft.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, root canals and extractions and surgical extractions while maintaining a safe environment.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, cement crowns, casts and impressions.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, setting up the room prior treatment began and sterilizing behind each and every patient.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patients' dental health information, medical history and vital signs.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Corresponded with insurance companies for patient benefits, received payments for treatments administered, and spoke with family members on the status of their loved one during dental procedures.
Nursing Secretary
Hardtner Medical Center
Urania, LA
11.2002 - 05.2007
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Handled daily scheduling tasks and provided administrative support for the Nursing Department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Answered multi-line phone systems and transferred callers to appropriate department or staff member.
- Assisted in meetings for safety protocols and procedures and attended in-services weekly on safety precautions, fall preventions and patient satisfaction.
Waitress/Server
Blue Bonnet Cafe
Tullos, Louisiana
03.1997 - 05.2001
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables, working efficiently to keep dining room and work areas clean.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept the cafe clean by sweeping, mopping and disinfecting and wiping down tables,counters and chairs, along with sterilizing utensils and dinnerware.
Education
High School Diploma -
LaSalle High School
Olla, LA 08.1996 - 05.2000
No Degree - Certified Dental Assisting
Peach Tree Dental School
Ruston, LA 01.2005 - 04.2005
Skills
Communication skills/Public Speaking
undefinedInterests & Hobbies
I am passionate about traveling, touring, cooking, camping, hiking and walking, meeting new people, animals and swimming.
Timeline
Server
Central Perk Nutrition
07.2020 - Current
Substitute Teacher-Part Time
LaSalle Parish School Board
10.2018 - Current
Town Secretary-Part Time
Town Of Urania
01.2015 - Current
Certified Dental Assistant
Dr. Davis D.D.S.
10.2012 - 01.2019
No Degree - Certified Dental Assisting
Peach Tree Dental School
01.2005 - 04.2005
Nursing Secretary
Hardtner Medical Center
11.2002 - 05.2007
Waitress/Server
Blue Bonnet Cafe
03.1997 - 05.2001
High School Diploma -
LaSalle High School
08.1996 - 05.2000
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