Amber Dillery
Statesville,USA
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration (including in a remote environment) focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
11
11
years of professional experience
Work History
Virtual RN
Banyan Medical Solutions
Omaha, NE
09.2022 - Current
- Providing virtual care to patients through telehealth. Tasks include admissions, home med reconciliation, ED assessments, discharge, rounding, education and ad hoc tasks such as MRI checklist and pre-op checklist. SDOH and assessing needs, placing appropriate consults. Proficient in teams, SharePoint, Microsoft Office and different EMR including Epic, Cerner and Meditech.
- Educated patients and families on health management, medication adherence, and post-discharge care procedures.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Implemented evidence-based practices to enhance patient outcomes and streamline nursing workflows.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care. Preceptor Certified.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
RN Coach
Care-Net
Charlotte, NC
03.2022 - 09.2022
- Inbound/outbound call center. Telephonic counseling and education of women, men, children and families with unplanned and crisis pregnancies. Knowledge of national abortion laws, statutory rape and abuse laws, community resources/outreach and OBGYN care. Outreach and respond through messaging.
- Experience with Microsoft word, spreadsheet, google docs, zoom meetings, sharepoint.
- Hybrid remote role. Traveled to assist with training and conferences.
- Collaborated with multidisciplinary teams to develop personalized care plans for diverse patient populations.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Developed individualized coaching plans to enhance client engagement and progress.
- Led community outreach initiatives to promote services and increase awareness of available resources.
Nurse Manager
Health for Her Charlotte (Human Coalition)
Charlotte, NC
10.2020 - 03.2022
- Hybird remote, time split between in clinic and telephonic nursing.
- Support and counseling of women, men, children and families with unplanned and crisis pregnancies. Providing pregnancy testing, ultrasounds and option counseling, including community resource and outreach.
- Management of a team of RN/LPN’s, chart audits, quality assurance, scheduling, OSHA compliance.
- Salesforce and ring central experience. Inbound/outbound call center and messaging system.
- Led nursing staff in delivering high-quality patient care and ensuring adherence to best practices.
- Developed and implemented operational policies enhancing workflow efficiency across departments.
- Mentored nursing personnel, fostering professional growth and improving team performance.
- Collaborated with multidisciplinary teams to optimize patient outcomes and enhance care coordination.
- Conducted regular performance evaluations, providing constructive feedback to improve staff competencies.
- Established quality assurance protocols, enhancing compliance with healthcare regulations and standards.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
Home Health RN Case Manager
ProMedica Home Health
Clyde, OH
07.2019 - 10.2020
- Case manged patient caseload of adult and pediatric patients in the home setting. Triage patient needs, collaborate with providers and other members of the interdisciplinary team to reduce readmissions and improve patient outcomes, working with insurance approvals and Medicaid/Medicare guidelines.
- Skills include PICC line/ports/IV infusion, wound care/wound vac, tracheostomy, PEG/G-tube/feeding tubes, ostomy and catheter care. Making decisions ambiguously.
- Coordinated comprehensive care plans for diverse patient populations.
- Conducted thorough assessments to evaluate patient needs and progress.
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Educated patients and families on care management and health promotion.
- Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
- Expedited wound healing using advanced wound care techniques such as negative pressure therapy or hydrocolloid dressings when appropriate.
- Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
- Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
- Prevented complications from chronic illnesses like diabetes or heart failure through targeted patient education initiatives tailored to individual needs.
- Served as an expert resource for families by providing guidance on disease management techniques, self-care strategies, and available community resources.
- Collaborated with vendors to procure medical equipment, supplies and services.
RN
Firelands Regional Medical Center
Sandusky, OH
09.2015 - 06.2019
- Medical-surgical staff nurse on high acuity postoperative unit. Floated to assist on medical units and rehab unit. Cross-trained to pediatric unit.
- Served as new hire preceptor and relief charge nurse over 20 bed unit.
- Managed multiple complex patient’s, skills included but not limited to IV lines, PICC/midline catheters, wound care, wound vacs, drains, tubes, ostomies and catheters, medication administration, skilled assessments, telemetry and working with an interdisciplinary team. Manged staffing assignments for unit.
- ACLS and PALS certified.
- Monitored patient vital signs, documenting changes and communicating with healthcare team effectively.
- Administered medication and treatments according to established protocols and patient care plans.
- Educated patients and families on health management, enhancing understanding of conditions and treatment options.
- Mentored junior nursing staff, fostering skills development and adherence to best practices in patient care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Master of Science - Nurse Educator, BSN to MSN
Western Governors University
St. Lake City, Utah10-2021
Bachelor of Science - Nursing - RN To BSN
Ohio University
Athens, OH05-2018
Associate of Applied Science - Nursing- RN
Terra State Community College
Fremont, OH05-2015
Skills
- American Heart Association CPR for HCP, BLS
- Medication and IV administration
- EMR / EHR
- Patient assessments
- Documentation and charting
- Strong clinical judgment
- Patient education and counseling
- Patient and family advocacy
- Patient monitoring
- High level of autonomy
- Staff supervision
- Case management
Websites
Timeline
Virtual RN
Banyan Medical Solutions
09.2022 - Current
RN Coach
Care-Net
03.2022 - 09.2022
Nurse Manager
Health for Her Charlotte (Human Coalition)
10.2020 - 03.2022
Home Health RN Case Manager
ProMedica Home Health
07.2019 - 10.2020
RN
Firelands Regional Medical Center
09.2015 - 06.2019
Master of Science - Nurse Educator, BSN to MSN
Western Governors University
Bachelor of Science - Nursing - RN To BSN
Ohio University
Associate of Applied Science - Nursing- RN
Terra State Community College