Amber Dingus
Appalachia,VA
Summary
Detail-oriented individual with a strong background in claims processing and office coordination. Skilled in data entry and motivated leadership, ready to leverage expertise to enhance service delivery and operational efficiency.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
13
13
years of professional experience
Work History
Pharmacy Connect Coordinator
Mountain Empire Older Citizens Inc.
Big Stone Gap, VA
02.2021 - Current
- Coordinated program activities to enhance community outreach initiatives.
- Developed training materials to improve staff onboarding processes.
- Managed scheduling and logistics for events, ensuring efficient operations.
- Collaborated with team members to refine internal communication procedures.
- Supported grant writing efforts to secure funding for senior services programs.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Claims Liaison
Modivcare
Norton, VA
10.2019 - 02.2021
- Managed claims processing to ensure prompt resolution and customer satisfaction.
- Developed training materials for new staff, improving onboarding process and knowledge retention.
- Led initiatives to reduce claim turnaround times, contributing to enhanced service delivery standards.
- Enhanced claim resolution times by streamlining communication between clients and insurance carriers.
- Maintained comprehensive knowledge of various insurance policies and coverages to accurately assess client entitlements.
- Ensured timely submission of claims by closely monitoring deadlines, resulting in improved client satisfaction.
- Trained new team members in claims processes, promoting efficiency and consistency across the department.
Business Office Assistant
Heritage Hall Nursing Home
Big Stone Gap, VA
09.2018 - 10.2019
- Coordinated office communications to enhance workflow efficiency among departments
- Managed patient records using electronic health record systems, ensuring accuracy and compliance
- Supported billing processes by verifying insurance information and processing payments
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Maintained up-to-date employee records in compliance with legal requirements, ensuring accuracy and accessibility for authorized personnel.
Sales Associate
Hometown Variety
Appalachia, VA
05.2013 - 09.2018
- Assisted customers in product selection, ensuring satisfaction and repeat business.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Developed promotional displays to enhance product visibility and drive sales.
- Analyzed customer feedback to identify areas for service improvement and product offerings.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Family And Community Services
Mountain Empire Community College
Big Stone Gap, VASkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Documentation and recordkeeping
- Motivational leadership
- Support services
- Scheduling
Timeline
Pharmacy Connect Coordinator
Mountain Empire Older Citizens Inc.
02.2021 - Current
Claims Liaison
Modivcare
10.2019 - 02.2021
Business Office Assistant
Heritage Hall Nursing Home
09.2018 - 10.2019
Sales Associate
Hometown Variety
05.2013 - 09.2018
Family And Community Services
Mountain Empire Community College