Amber Dinsmore
Lansing,MI
Summary
Dedicated Customer Service Specialist with 13 years of hands-on experience, maintaining consistent achievement of performance goals. Accomplished Mentor focused on improving relationships and supporting individuals within the team. Always willing to go beyond requirements to help mentees and improve success.
Overview
9
9
years of professional experience
Work History
Claims Expediter - PIP Claims
Auto-Owners Insurance Company
Lansing, Michigan
02.2025 - Current
- Communicated with insureds, medical providers, and agents to address inquiries and resolve issues.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Processed payments for invoices and benefits, ensuring prompt and accurate transactions.
- Collaborated with team members to streamline workflow processes, enhancing overall team efficiency.
Customer Service Senior Specialist
Physicians Health Plan
Lansing, MI
08.2021 - 01.2025
- Collaborated with customer service specialists to resolve escalated issues and directly supported customers in finding solutions.
- Addressed customer complaints with tactful communication and actionable solutions.
- Assisted customer service specialists to defuse escalated issues and worked directly with customers to support resolution.
- Helped improve processes within the department based on team members' difficulties and suggestions.
Customer Service Specialist
Physicians Health Plan
Lansing, MI
11.2019 - 08.2021
- Respond to incoming phone inquiries from members, providers, employers, vendors and PHP staff regarding eligibility, benefits, claim status, pharmacy, authorizations, contract terms, referrals, etc.
- Resolved customer complaints to ensure satisfaction. and escalated critical issues to manager for immediate assistance.
- Gained a comprehensive understanding of all benefits and policies.ing of all benefits and policies.
- Ensured compliance with patient HIPAA privacy regulations. to patient HIPAA privacy.
Childcare Teacher
Colt's & Filly's Child Care
Mason, MI
08.2018 - 10.2019
- Maintained detailed records of individual children, documenting daily observations, meals, and medications to ensure comprehensive care.
- Fostered children's emotional and social development, enhancing their understanding of others and building positive self-concepts.
- Developed positive and trusting relationships with children's families to communicate about their care.
- Cultivated trusting relationships with families to facilitate effective communication regarding children's care.
Assistive Care Provider
Elder Ridge Manor Assisted Living
Stockbridge, MI
06.2017 - 07.2018
- Administered medication to residents and maintained accurate records to ensure proper dosage and timing.
- Managed housekeeping needs for residents with limited mental or physical capacity to create a safe and comfortable environment.
- Provided emotional support and companionship to residents during activities.
- Monitored and documented patient vital signs and behaviors to support timely interventions and care adjustments.
Education
Medical Assistant Certification -
Career Quest Learning Center
Lansing, MIHigh School Diploma -
Mason High School
Mason, MISkills
- Claims processing
- Complaint resolution
- Conflict resolution
- Team leadership
- Dependable
- Professional demeanor
- Team leadership
Timeline
Claims Expediter - PIP Claims
Auto-Owners Insurance Company
02.2025 - Current
Customer Service Senior Specialist
Physicians Health Plan
08.2021 - 01.2025
Customer Service Specialist
Physicians Health Plan
11.2019 - 08.2021
Childcare Teacher
Colt's & Filly's Child Care
08.2018 - 10.2019
Assistive Care Provider
Elder Ridge Manor Assisted Living
06.2017 - 07.2018
Medical Assistant Certification -
Career Quest Learning Center
High School Diploma -
Mason High School