Amber Dixon
Zephyrhills,FL
Summary
Proven leader, adept communicator and dedicated customer service professional with knowledge of service delivery and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative /Tag and Title Clerk
Pasco County Tax Collector
Dade City, FL
07.2021 - Current
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Ensured compliance with federal, state, and local laws pertaining to Vehicle and Mobile Home transactions.
- Performed due diligence to identify any potential issues with a given title.
- Analyzed Reports
- Enter and process data correctly
- Customer Service
- Money processing
Team Lead
Bubba 33
Wesley Chapel, FL
01.2020 - 07.2021
- Offered training and support to keep team members motivated and working toward objectives.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Maintained accurate records of employee attendance and task completion times.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Maintained daily inventory to facilitate successful material distribution.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
Associate of Science - Nursing
Keiser University
Lakeland, FL05-2011
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05-2009
Skills
- Customer relations
- Documentation and data collection
- Legal compliance
- Documentation review
- Title processing
- Deadline management
- Accuracy and precision
- Title examination
- Discrepancies Identification
- Title Insurance Knowledge
- Reporting and document management
- Title research
- Temporary tags
- Microsoft Excel, Word, PowerPoint, Outlook
- Critical Thinking
- Title Auditing
Timeline
Customer Service Representative /Tag and Title Clerk
Pasco County Tax Collector
07.2021 - Current
Team Lead
Bubba 33
01.2020 - 07.2021
Associate of Science - Nursing
Keiser University
High School Diploma -
Zephyrhills High School
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