Summary
Overview
Work History
Education
Skills
Affiliations
Letter of Reccomendation
References
Timeline
Generic

Amber Dockery

Providence Village,Texas

Summary

Detail-oriented and highly motivated professional with 2 years of experience as a Veterinary Technician and CSR. Proven ability to handle complex tasks, deliver exceptional customer service, and manage multiple responsibilities efficiently. Seeking to leverage analytical skills, attention to detail, and client interaction experience to transition into a CSR/financial services role.

Overview

6
6
years of professional experience

Work History

Veterinary Technician

Twin Lakes Bird and Pet Clinic
Aubrey, Texas
06.2024 - Current
  • Dispensed prescription medications upon request from veterinarians.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Educated clients on proper animal nutrition and preventive health care techniques.
  • Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
  • Instructed staff members on proper handling techniques of animals during examinations or treatments.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Tracked and scheduled follow-up appointments for animal treatment.

Veterinary Assistant/Receptionist

Akaal Pet Hospital
Citrus Heights, California
11.2022 - 05.2024
  • Educated clients on proper animal health care routines.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Ensured that cages were kept clean at all times.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Maintained accurate medical records of all patients.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Prepared laboratory slides for microscopic examinations.
  • Cleaned and sterilized exam rooms between appointments.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Provided emotional support to pet owners during difficult times.
  • Attended regular continuing education courses related to veterinary medicine.
  • Provided detailed patient care instructions to pet owners.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Ordered medication refills when needed.
  • Obtained information and history from clients to maintain medical charts.
  • Trained new veterinary staff on office procedures and requirements.
  • Operated radiographic and ultrasound equipment.
  • Scheduled appointments for clients, customers, and other visitors.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Canine Coach

Dogtopia
Rocklin, California
11.2021 - 10.2022
  • Responded quickly to emergency situations involving injured or ill animals.
  • Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
  • Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
  • Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
  • Developed strong relationships with clients through excellent customer service skills.
  • Maintained professional working relationships with co-workers by communicating effectively.
  • Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
  • Participated in team meetings to discuss strategies for providing quality services to clients.
  • Kept accurate records of each dog's activities during their stay at the daycare center.
  • Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
  • Monitored dog interactions to ensure safety of both animals and humans.
  • Administered medications according to veterinarian's instructions when required.
  • Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
  • Resolved customer complaints in a timely manner while maintaining high standards of service delivery.
  • Assisted in the training of new staff to ensure quality care and service.

Drive-Thru Cashier

McDonald's Restaurant
Rocklin, CA
03.2021 - 10.2021
  • Maintained cleanliness of work area throughout shift.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Assisted in training new employees on restaurant procedures and policies.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Ensured compliance with all health regulations related to food handling practices.
  • Greeted customers, took orders, and provided product information.
  • Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Prepared food items according to company standards for quality and presentation.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.

Cashier/Sales Associate

Walgreens
Rocklin, CA
08.2020 - 02.2021
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Welcomed customers, offering assistance to help find store items.

Sandwich Artist

SUBWAY®Restaurants
Lincoln, CA
01.2020 - 07.2020
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Followed established procedures for handling money transactions accurately.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Upsold additional items to increase store profits.
  • Trimmed meats and cheeses for sandwiches as needed.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Stocked shelves with products and supplies.
  • Replenished condiments and other supplies at front counter areas.
  • Greeted customers and provided product knowledge.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Maintained cleanliness of work area throughout shift.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.

Drive-Thru Cashier

Taco Bell Restaurant
Rocklin, CA
05.2019 - 12.2019
  • Maintained cleanliness of work area throughout shift.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Received payment from customers and made change as needed.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Assisted in training new employees on restaurant procedures and policies.
  • Ensured compliance with all health regulations related to food handling practices.
  • Greeted customers, took orders, and provided product information.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.

Sales Associate

Party City
Roseville, CA
10.2018 - 04.2019
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed credit card transactions quickly and securely.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Upsold additional items based on customer interests and needs.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Education

High School Diploma -

Rocklin High School
Rocklin, CA
12-2018

Skills

  • Gram-stained slide preparation
  • Animal restraint
  • Pre-anesthetic preparation
  • Nail Trimming
  • Gowning and gloving procedures
  • Explaining treatment
  • Vital signs
  • Maintaining treatment notes
  • Intramuscular injection
  • Feline towel restraint
  • Medication Administration
  • Medication Dispensing
  • Monitoring recovery
  • Elizabethan collar application
  • Medication Labeling
  • Subcutaneous injection
  • Vaccinations
  • Blood collection
  • Medical history

Affiliations

  • Dog Training
  • Reading

Letter of Reccomendation

Upon request.

References

References available upon request.

Timeline

Veterinary Technician

Twin Lakes Bird and Pet Clinic
06.2024 - Current

Veterinary Assistant/Receptionist

Akaal Pet Hospital
11.2022 - 05.2024

Canine Coach

Dogtopia
11.2021 - 10.2022

Drive-Thru Cashier

McDonald's Restaurant
03.2021 - 10.2021

Cashier/Sales Associate

Walgreens
08.2020 - 02.2021

Sandwich Artist

SUBWAY®Restaurants
01.2020 - 07.2020

Drive-Thru Cashier

Taco Bell Restaurant
05.2019 - 12.2019

Sales Associate

Party City
10.2018 - 04.2019

High School Diploma -

Rocklin High School

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Amber Dockery