Amber Lucas
Muncie,IN
Summary
Dynamic customer service professional with extensive experience at Allegion and DoorDash, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Proven problem-solver with strong product knowledge and a positive attitude, consistently delivering exceptional service and maintaining meticulous records to improve operational efficiency.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
04.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Customer Service Representative
Allegion
02.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Rideshare Driver
Uber
03.2020 - 06.2022
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Customer Service Representative
Conduent Call Center
10.2017 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED - General Studies
Greenfield Central High School
Greenfield, IN01.2015
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and reliable
- Problem-solving
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Product knowledge
- Spreadsheets
- Office equipment proficiency
Timeline
Customer Service Representative
Allegion
02.2024 - 07.2024
Delivery Driver
DoorDash
04.2022 - Current
Rideshare Driver
Uber
03.2020 - 06.2022
Customer Service Representative
Conduent Call Center
10.2017 - 08.2018
GED - General Studies
Greenfield Central High School
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