Amber Douglas
Community Planner I
Tallahassee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Community Planner I
Florida Department Of Environmental Protection
Tallahassee, FL
10.2022 - Current
- Host and Facilitate Quarterly Resilience Forum
- Create GovDeliveries
- Management of Resilience Inbox
- Management of Resilience Phone Line and Voicemail
- Salesforce Applicant Account Creation
- Salesforce Data Entry
- Resource for Applicants
- Targeted Outreach to Applicants
- Create and Update Program Calendar
- Application Evaluation
- Participate in Professional Development Activities
- EGR development/testing
Governmental Operations Consultant I
Florida Department Of Environmental Protection
Tallahassee, FL
11.2018 - 10.2022
- Drafted, proofread, and mailed government contracts.
- Corresponded with other governmental and private agencies.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Implemented processes and procedures to improve overall efficiency in operations.
- Developed written documents and reports related to programs and operations.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Proved successful working within tight deadlines and a fast-paced environment.
Administrative Assistant II
Florida Department Of Environmental Protection
Tallahassee, Florida
12.2017 - 11.2018
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Legal Assistant
Law Office Of Michelle Reynolds, PLLC
Murfreesboro, TN
10.2016 - 01.2017
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
Paralegal
Padgett Law Group
Tallahassee, Florida
06.2014 - 10.2016
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Revised and finalized letters, briefs, and memos.
- Conducted background investigations on defendants.
- Produced legal documents such as summons, complaints, amended complaints, and subpoenas.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Office Manager
Nolan Process Servers
Tallahassee, FL
02.2013 - 04.2014
- Oversaw office inventory activities by ordering, receiving and stocking shipments.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for company owners.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Business Administration And Management
The University of West Florida
Pensacola, FL 01.2023 - Current
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL 01.2019 - 12.2022
Skills
Data analysis
undefinedTimeline
Bachelor of Arts - Business Administration And Management
The University of West Florida
01.2023 - Current
Community Planner I
Florida Department Of Environmental Protection
10.2022 - Current
Associate of Arts - General Studies
Tallahassee Community College
01.2019 - 12.2022
Governmental Operations Consultant I
Florida Department Of Environmental Protection
11.2018 - 10.2022
Administrative Assistant II
Florida Department Of Environmental Protection
12.2017 - 11.2018
Legal Assistant
Law Office Of Michelle Reynolds, PLLC
10.2016 - 01.2017
Paralegal
Padgett Law Group
06.2014 - 10.2016
Office Manager
Nolan Process Servers
02.2013 - 04.2014
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