Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

AMBER DOW

Finance & Insurance Manager
Hayden,ID

Summary

Results-driven Automotive / RV Finance & Insurance Manager experienced in credit report analysis, structuring deals for maximum profitability, delivering effective menu presentations. Well-versed in overcoming objections, upselling product offerings and delivering complete, timely and accurate lender documents for funding. Meticulous, conscientious and methodical in approach with a high sense of urgency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail Oriented and Driven.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Finance Director

Lithia Automotive Group
10.2024 - 01.2025
  • Successfully increased average YTD Chrysler Mopar performance from 63% to 130% Dealer group goal - 90%.
  • Successfully improved each individual F&I Manager PVR performance from $1900 to $3000+. Dealer group goal - $2300.
  • Improved VSC penetration from 30% to 80%+. Dealer group goal - 50%
  • Increased YTD Driveway Finance Corp lender performance from 6% to 22.7%. Dealer group goal - 15%.
  • Funded $2M in outstanding CIT in first 8 days of employment.
  • Improved CIT Turn times to
  • Implemented e-contracting on >50% of deals closed
  • Improved Look-to-Book ratios with Horizon Credit Union & Ally Financial upon notification of dealer lending habits
  • Created exceptional lender relationships and stellar first impressions with our lender partners.
  • Responsible for presenting product menus and selling ancillary products such as VSC, GAP, LOF, Appearance, Tire & Wheel, Windshield protection plans
  • Responsible for creating, submitting, and analyzing credit applications and approvals for maximum profitability.
  • Responsible for CIT and timely funding of finance contracts
  • Responsible for clean and accurate paperwork
  • Responsible for accurate and complete Title work
  • Responsible for F&I Department team performance
  • Responsible for aiding GAP claims and/or product cancellations
  • Responsible for creating and managing F&I Dept staff & scheduling
  • Responsible for monitoring Lender Look to Book ratios
  • Experienced with CDK, AutoMate, ProMax, Dealertrack, RouteOne, Darwin menu software, and E-contracting platforms

Dealer Performance Manager

EasyCare Midwest
04.2020 - 10.2024
  • Exhibit a consultative sales and management approach within a dealership setting.
  • In-dealership one-on-one training and menu selling demonstrations, modeling the F&I sales process with dealer personnel and customers
  • Responsible for Dealer development within an assigned region to increase product sales and improve dealership performance.
  • Participate in new account acquisitions and dealer enrollments
  • Work to resolve dealership issues related to administration of products and service claims
  • Develop and aggressively grow direct relationships to expand market share.
  • Demonstrate available reporting tools and dealer-facing systems
  • Ability to present to large groups and executive levels.
  • Ability to work, coach, and motivate in a team environment.
  • Create, manage, and demonstrate value within the Vehicle Service Contract and Ancillary Product arena.
  • Facilitate claims handling within Service Depts.
  • Provide partnered dealership clients with the proper tools and training to effectively sell FI Products and Services
  • Troubleshoot internal dealer issues to improve dealership performance
  • Facilitate compliance training and adherence.
  • Recruit, interview, vet candidates for dealership personnel positions
  • Create Performance Recaps for General Managers and Dealer Owners/Principals

General Sales Manager

Cloquet Motors
04.2019 - 04.2020
  • Responsible for hiring, training and advertising for dealership personnel
  • Responsible for day-to-day performance of the dealership
  • Completion of Office Manager duties to include Accounts Payable and Receivables
  • Management of the dealership floor plan, curtailments, audits
  • Performed as the Finance Director in all aspects of obtaining financing, completing customer paperwork, menu selling and timely funding of all deals
  • Developed COVID customer protocols for the dealership
  • Managed lot presentation
  • Dealership sold-joined EasyCare Midwest, dealerships Warranty Administrator

Finance Manager

Volkswagen of Duluth
04.2017 - 04.2019
  • Contract new business, sell and close deals
  • Generate finance income on all sold customers
  • Check/verify paperwork involved with cash, finance, or loan transactions
  • Contract and collect all money at closing
  • Seek bank approvals on financed and leased deals
  • Assist in acquiring approvals from lenders
  • Understand all programs and rate options offered by lenders
  • Solicit extended service contract sales as well as other aftermarket products
  • Handle all cancellations for extended service contracts and ancillary products

Education

Associate of Science - Mass Communication

St. Cloud State University
St. Cloud, MN

No Degree - Insurance

Kaplan University
Minneapolis, MN

No Degree - Series 7 & 66

Securities Exchange Commission
New York, NY

Skills

  • Key performance indicator analysis
  • Strong verbal communication
  • Process optimization
  • Performance metrics analysis
  • Customer relationship development
  • Detail-oriented approach
  • Customer engagement strategies
  • Cross-functional teamwork
  • Strategic issue analysis
  • Client support

Certification

  • SPFS - Senior Professional Financial Services 2023 (AFIP)
  • CPFS - Certified Professional Financial Services 2021 (AFIP)
  • Series 7 & 66 - 2012 (Securities Exchange Commission of Greater NY)

Timeline

Finance Director

Lithia Automotive Group
10.2024 - 01.2025

Dealer Performance Manager

EasyCare Midwest
04.2020 - 10.2024

General Sales Manager

Cloquet Motors
04.2019 - 04.2020

Finance Manager

Volkswagen of Duluth
04.2017 - 04.2019

Associate of Science - Mass Communication

St. Cloud State University

No Degree - Insurance

Kaplan University

No Degree - Series 7 & 66

Securities Exchange Commission

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