Amber D. Drake
Ochlocknee,GA
Summary
Driven and resourceful administrative professional with 11+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
23
23
years of professional experience
Work History
Executive Assistant /Membership Director
The Association For Student Conduct Administration
10.2022 - Current
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Advocated for organization and company mission to raise awareness and support.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Supported and assisted executive director in management of facility budgets and business practices.
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
Executive Assistant / Membership Planner
Association of Collegiate Schools of Planning, Inc
03.2018 - 09.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executive Assistant
Nortex Security & Control
01.2008 - 02.2018
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
Administrative Assistant
Florida Surveying and Mapping Society
08.2000 - 01.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
Education
Bachelor of Science - Business
Florida State University
Tallahassee, FL05.2004
Skills
- Department Oversight
- Google Scholar
- Calendar Maintenance
- Social Work
- Executive Counseling
- Executive Management Support
- Strategic Planning
- Workflow Improvements
- Compensation and Benefits
- Advanced MS Office Suite Proficiency
- Social Media Knowledge
Timeline
Executive Assistant /Membership Director
The Association For Student Conduct Administration
10.2022 - Current
Executive Assistant / Membership Planner
Association of Collegiate Schools of Planning, Inc
03.2018 - 09.2022
Executive Assistant
Nortex Security & Control
01.2008 - 02.2018
Administrative Assistant
Florida Surveying and Mapping Society
08.2000 - 01.2008
Bachelor of Science - Business
Florida State University
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