AMBER D TARANTINO
Bronx,NY
Summary
To obtain valuable work experience and enhance my skills by applying them to practical work.
Overview
3
3
years of professional experience
Work History
Workplace Experience Receptionist
Robert Half/ Microsoft
Manhattan, NY
06.2024 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrates strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Ability to enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivate positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Assist in maintaining office security by monitoring visitor access and issuing badges.
- Facilitate positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Support in event planning and execution, ensuring seamless operation of company functions.
- Corroborate in smooth communication channels by promptly forwarding messages to appropriate departments.
- Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Patient Representative
ENT and Allergy Associates, LLP
Manhattan, NY
08.2023 - 04.2024
- Greeted visitors and answered phones in a professional manner
- Aided patients in scheduling appointments, verifying insurance coverage, and completing paperwork
- Provided customer service to patients by answering questions and addressing complaints
- Collected patient payments, reconciled accounts receivable, and prepared financial reports
- Coordinated with clinical staff to ensure prompt care for patients
- Verified insurance eligibility for services, given ensure accurate billing procedures.
- Distributed informational materials about practice policies, procedures, and services
- Adhered to HIPAA regulations on the privacy of personal health information
- Facilitated communication between physicians, nurses, administrative staff, and patients
- Processed prior authorizations from insurance companies for medical treatments or procedures
- Monitored inventory levels of office supplies and ordered additional items as needed.
- Scheduled follow-up appointments for patients based on physician recommendations
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits
- Spoke to patients upon arrival to figure out if personal data or insurance information had changed
- Informed patients of delays and approximate wait times upon arrival for appointments
- Supervised patient flow by checking in patients all at once upon arrival.
- Maintained medical records organized in filing room.
- Adhered to all laws regarding the release of information.
Front Desk Receptionist
Physical Medicine & Rehabilitation
Bronx, NY
01.2022 - 05.2023
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages
- Aided with the completion of forms or sign-in procedures
- Answered questions about the company's location and hours of operation.
- Provided information about the establishment, such as the location of departments and offices, employees within the organization, and services provided
- Scheduled appointments and kept updated appointment calendars
- Greeted customers, answered frequent questions, and directed them to proper locations
- Protected clients' rights by keeping confidentiality of personal and financial information
- Explained policies and procedures to visitors
- Helped as an aid for the physical therapists
Education
Certificate - Electrical Engineering
Apex Technical School
Long Island City, NY11-2025
High School Diploma -
DISCOVERY HIGH SCHOOL
Bronx, NY06.2018
Some College -
SUNY College of Technology at Delhi
Delhi, NYSkills
- Strong attention to detail
- Fast learner
- Excellent interpersonal skills
- Enthusiastic Demeanor
- Trustworthy and On-Time
- Organization
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Outlook
- Acute negotiating skills
- Customer Service
- Next Gen EMR System
- Medical Terminology
Additionalinformation - Awardshonors
- Principal's Award for Academic Achievement and Improvement
- Gilder Lehman - Hamilton Education Program
- Trip to Washington DC for Academic Excellence
Timeline
Workplace Experience Receptionist
Robert Half/ Microsoft
06.2024 - Current
Patient Representative
ENT and Allergy Associates, LLP
08.2023 - 04.2024
Front Desk Receptionist
Physical Medicine & Rehabilitation
01.2022 - 05.2023
Certificate - Electrical Engineering
Apex Technical School
High School Diploma -
DISCOVERY HIGH SCHOOL
Some College -
SUNY College of Technology at Delhi