Amber Duff
Springfield,MO
Summary
Decisive, task-oriented, and results-focused professional looking to blend 10 years’ experience successfully directing photography and day care businesses.
Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
6
6
years of professional experience
Work History
Business Owner/Day Care
Little Dufflings Day Care
- Recognized need for local community day care to support working parents
Business Owner/Photographer
Amber D. Duff Photography
- Built business from scratch to become one of the most renowned in local area
Area Sales Manager
Dillard's
Springfield, MO
10.2023 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Supervisor/Event Coordinator
Macadoodles
Springfield, MO
06.2022 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Team Lead/Photographer
LifeTouch Photography
Springfield
01.2018 - 05.2021
- Supervised and coordinated daily operations for 15-20 professionals throughout SW region
Education
Certification - Photography
Ozarks Technical Community College
01.2011
Application Certification -
Adobe Creative Suite
01.2011
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Work Planning and Prioritization
- Employee Training
- Team Collaboration and Leadership
- Project Management
- Social Media Marketing
- Staff hiring
- Coaching and Mentoring
Applicant Certification
I certify that, to the best of my knowledge and belief, all the information on and attached to this Resume is true, correct, complete and made in good faith. I understand that false or fraudulent information on or attached to this Resume may be grounds for not hiring me or for firing me after I begin work and may be punishable by fine or imprisonment. I understand that any information I give may be investigated.
References
- Tisha Jones, Photo Manager, LifeTouch Photography, 417-669-8390
- Timara Runner, Sales Account Manager, Blue Cross Blue Shield, 417-425-4573
- Nicole Hedrick, Underwriter, Hogan Land & Title, 417-343-7279
Timeline
Area Sales Manager
Dillard's
10.2023 - Current
Supervisor/Event Coordinator
Macadoodles
06.2022 - 11.2023
Team Lead/Photographer
LifeTouch Photography
01.2018 - 05.2021
Business Owner/Day Care
Little Dufflings Day Care
Business Owner/Photographer
Amber D. Duff Photography
Certification - Photography
Ozarks Technical Community College
Application Certification -
Adobe Creative Suite