Amber Duggan
Lubbock
Summary
Reliable professional in transportation, known for maintaining high productivity and efficiently completing tasks. Skilled in safe driving practices, customer service, and route planning. Excel at time management, problem-solving, and communication, ensuring smooth operation and passenger satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
2004
2004
years of post-secondary education
Work History
Uber Driver
Uber
Lubbock
09.2018 - Current
- Provided safe and reliable transportation to passengers across various locations.
- Navigated efficiently using GPS systems and local traffic knowledge.
- Maintained vehicle cleanliness and performed regular maintenance checks.
Dispatcher
Redemption transportation
Stephenville
03.2023 - 07.2025
- Coordinated transport schedules for efficient delivery operations.
- Communicated with drivers to ensure timely pickups and drop-offs.
- Monitored vehicle locations using GPS tracking systems.
- Managed paperwork for shipping and receiving processes.
- Resolved transportation issues by collaborating with team members.
- Updated client information in the transportation management software.
- Maintained records of vehicle maintenance and repairs for fleet management.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
Account Specialist
Western Funding
Stephenville
10.2021 - 03.2022
- Managed customer accounts and facilitated effective communication with clients.
- Processed loan applications and verified financial documentation for accuracy.
- Collaborated with sales teams to ensure seamless account management and service delivery.
Education
Lee High
Midland, TXSkills
- GPS navigation
- Vehicle maintenance
- Dispatch management
- Transportation software
- Problem solving
- Customer relationship management
- Effective communication
- Time management
- Conflict resolution
- Team collaboration
- Adaptability
- Self motivation
- Verbal and written communication
- Teamwork
- Database updating
- Punctuality
- Customer support
- Clean driving record
Timeline
Dispatcher
Redemption transportation
03.2023 - 07.2025
Account Specialist
Western Funding
10.2021 - 03.2022
Uber Driver
Uber
09.2018 - Current
Lee High