Amber Dukes
Fort Worth,TX
Summary
Dynamic logistics professional with a proven track record at Black Hawk Manufacturing, excelling in warehouse operations and shipping coordination. Skilled in inventory tracking and customer relationship management, I enhanced efficiency through strategic planning and effective communication, ensuring timely order fulfillment and high customer satisfaction. Self-motivated and detail-oriented, I thrive in fast-paced environments.
Experienced [Job Title] with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
7
7
years of professional experience
Work History
Shipper/Packer/Receiver
Black Hawk Manufacturing
04.2024 - 06.2025
- Streamlined warehouse operations with the implementation of effective organization systems for easy product retrieval.
- Enhanced customer satisfaction through timely order processing and accurate shipment tracking.
- Collaborated with other departments on supply and quality issues.
- Maximized warehouse space utilization through strategic pallet stacking techniques and optimized storage layouts.
- Scheduled pickups and deliveries to maintain smooth operations.
- Improved shipping efficiency by optimizing packing procedures and inventory management.
- Picked orders, scanned products and packed boxes.
- Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
- Processed and restocked returns.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
- Checked shipments against paperwork and signed documents.
Delivery Driver
Domino's Pizza
10.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Order Picker
Grainger
01.2023 - 06.2023
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Excellent communication skills, both verbal and written.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
Order Picker
Walmart.com
02.2020 - 10.2022
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Deli Clerk
Buc-cee's
10.2018 - 07.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Education
Bachelor - Business Administration
Southern New Hampshire University
Hooksett, NH01-2028
GED -
Columbia Central High School
Columbia05-2002
Skills
- Labeling
- Warehouse operations
- Load planning
- Shipping coordination
- Product packaging
- Packaging
- Logistics planning
- Customer relationship management
- Inventory tracking
- Defect tracking
- Documentation expertise
- Inventory cycle counting
- RFID technology
- Global order fulfillment
- Hand-held scanner operation
- Pick ticket reading
- Safety protocol
- Package sealing
- Label verification
- Strategic planner
- Container stacking
- Self-motivated and independent
Timeline
Shipper/Packer/Receiver
Black Hawk Manufacturing
04.2024 - 06.2025
Delivery Driver
Domino's Pizza
10.2023 - 04.2024
Order Picker
Grainger
01.2023 - 06.2023
Order Picker
Walmart.com
02.2020 - 10.2022
Deli Clerk
Buc-cee's
10.2018 - 07.2019
Bachelor - Business Administration
Southern New Hampshire University
GED -
Columbia Central High School
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