Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMBER DUNBAR

SPOKANE

Summary

Compassionate Mental Health Technician at Frontier Behavioral Health, skilled in de-escalation techniques and behavior observation. Successfully improved patient well-being through crisis intervention and strong rapport-building, ensuring safety and support. Recognized for delivering exceptional customer service while maintaining confidentiality and promoting a therapeutic environment.

Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Frontier Behavioral Health
01.2024 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Utilized de-escalation techniques effectively, reducing instances of patient agitation.
  • Supported patients in daily activities, promoting independence and skill-building.
  • Charted on each patient daily.
  • Took and monitored vital signs, and managed patient behavior.
  • Treated clients and families with respect and dignity.

Patient Financial Coordinator /Surgery Scheduler

Multicare Rockwood Weight Loss & Wellness
08.2023 - Current
  • Provided compassionate support to families facing financial hardships due to medical expenses, helping them identify resources for assistance.
  • Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Reduced claim denials, ensuring accuracy in insurance verification and pre-authorization processes.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
  • Enhanced team collaboration by regularly updating all relevant parties on schedule changes or adjustments.
  • Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
  • Prepared and processed patient referrals and transfer requests.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Certified Nursing Assistant

MultiCare Health
03.2013 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.

Education

Associate of Applied Science - Health Information Management

Spokane Community College
Spokane, WA
06-2023

Associate of Arts - General Studies

Spokane Community College
Spokane, WA
06-2014

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Suicide prevention
  • Behavior management
  • Patient safety management
  • Anxiety management
  • Excellent customer service skills
  • Active listening
  • Activities of daily living ADL assistance
  • Intake assessment
  • Heartsaver CPR AED (CPR AED)
  • HIPAA regulations
  • Information security
  • Medical coding
  • Medical classification systems
  • Patient privacy
  • HIPAA and HITECH requirements
  • Medical terminology
  • EHR software proficiency
  • Health records review

Certification

REGISTERED HEALTH INFORMATION TECHNOLOGIST

11/2023 - PRESENT

Timeline

Mental Health Technician

Frontier Behavioral Health
01.2024 - Current

Patient Financial Coordinator /Surgery Scheduler

Multicare Rockwood Weight Loss & Wellness
08.2023 - Current

Certified Nursing Assistant

MultiCare Health
03.2013 - Current

Associate of Applied Science - Health Information Management

Spokane Community College

Associate of Arts - General Studies

Spokane Community College

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AMBER DUNBAR