Summary
Overview
Work History
Education
Skills
Timeline
Server

Amber Dunn

Lexington,TN

Summary

Dynamic professional with extensive experience at Jackson Clinic, excelling in front desk operations and customer relations. Proven ability to enhance service efficiency through effective training and problem-solving. Skilled in data entry and multitasking, consistently delivering exceptional patient experiences while maintaining confidentiality and compliance. Punctual and reliable team player dedicated to operational excellence.

Overview

4
4
years of professional experience

Work History

Receptionist

Jackson Clinic
06.2025 - Current
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Assisted patients with inquiries, providing clear information about services and procedures.
  • Operated multi-line phone system, directing calls to appropriate departments swiftly.
  • Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
  • Trained new staff on reception protocols, fostering a collaborative team environment.
  • Developed standard operating procedures for front desk tasks, enhancing consistency in service delivery.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Server

Olive Garden
11.2024 - Current
  • Delivered exceptional customer service to enhance dining experience and encourage guest loyalty.
  • Assisted in training new team members on menu offerings and restaurant procedures.
  • Maintained cleanliness and organization of dining area to ensure a welcoming environment.
  • Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
  • Processed customer payments efficiently, promoting positive transactions and satisfaction.
  • Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Assistant Manager

Phoenix Theaters
10.2021 - 10.2024
  • Assisted in managing daily operations to enhance customer satisfaction and service efficiency.
  • Developed staff training programs to improve team performance and operational knowledge.
  • Coordinated scheduling and resource allocation to optimize theater operations and staffing levels.
  • Monitored inventory levels, ensuring timely restocking of concessions and supplies for events.
  • Led initiatives to enhance marketing efforts, increasing attendance for special screenings and promotions.
  • Implemented process improvements that reduced wait times and streamlined customer transactions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

High School Diploma - Mathematics

Scotts Hill Highschool
Scotts Hill, TN
04.2017

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Office administration
  • File management
  • Staff management
  • Supply management
  • Front desk operations
  • Multitasking and prioritization
  • Positive and professional
  • Problem-solving
  • Punctual and reliable

Timeline

Receptionist

Jackson Clinic
06.2025 - Current

Server

Olive Garden
11.2024 - Current

Assistant Manager

Phoenix Theaters
10.2021 - 10.2024

High School Diploma - Mathematics

Scotts Hill Highschool

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Amber Dunn