Amber Duran
SLC
Summary
I have a genuine passion for the hotel industry and a strong commitment to providing exceptional guest experiences while building meaningful relationships with individuals from diverse backgrounds. My career with Choice Hotels has provided valuable opportunities for growth, including my time as Assistant General Manager at Comfort Suites, where our team earned the Choice Gold Award three out of four years. I later served as General Manager of the Comfort Inn in Layton, gaining further leadership and operational experience. Due to changing personal circumstances, I am now seeking an opportunity closer to Salt Lake City. I am eager to bring my knowledge, dedication, and proven leadership to another hotel, where I can continue to grow professionally while contributing positively to the organization’s ongoing success.
Overview
15
15
years of professional experience
Work History
General Manager
Comfort Inn by Choice Hotels
Layton, UT
01.2023 - 01.2026
- Directed operational strategies to improve productivity, efficiency, and cross-departmental alignment.
- Directed cross-functional teams to achieve strategic objectives while promoting collaboration and accountability.
- Developed and implemented process improvements, policies, and procedures to streamline workflows.
- Directed daily operations by managing front desk activities, purchasing, sales, marketing, inventory control, and customer accounts.
- Assisted with budget management across multiple projects to support cost control and resource planning.
- Recruited, trained, scheduled, coached, and evaluated employees to improve performance and retention.
- Developed and maintained a positive team atmosphere to support employee engagement and retention.
- Directed cross-departmental initiatives to successfully launch new products.
- Addressed customer issues promptly to foster satisfaction and strengthen long-term relationships.
- Oversaw identification and assessment of operational risks, including cash discrepancies, inventory shrinkage, and compliance issues.
A.G.M.
Comfort Suites, SLC Airport
SLC, Utah
02.2011 - 01.2023
- Facilitated smooth front desk operations as swing shift agent leading to promotion in administrative assistant and front desk manager positions. Assisted in managing group activities and scheduling staff to enhance operational workflows. Supported ordering and invoicing processes to improve service delivery.
- Self-motivated with a strong sense of responsibility and work ethic
- Thrives in fast-paced environments, managing multiple tasks and meeting deadlines
- Highly organized with strong time-management and multitasking skills
- Detail-oriented with effective critical-thinking and problem-solving abilities
- Excellent verbal and written communication skills
- Works effectively both independently and as part of a collaborative team
- Adaptable, quick learner; proficient with new technology and software
- Dependable, respectful, and supportive in daily operations
- Flexible to work nights, weekends, and holidays
- Committed to continuous learning and improvement
Education
General Studies -
West High School
SLC, UTSkills
- Leadership & team development
- Staff training, supervision & scheduling
- Operations & facility management
- Customer & client relations
- Process & performance improvement
- Problem-solving & sound judgment
- Time management & multitasking
- Strong verbal & interpersonal communication
Accomplishments
3 Gold awards while working as the Assistant General Manager at the Comfort Suites, SLC
Languages
Sign Language
Limited Working
Timeline
General Manager
Comfort Inn by Choice Hotels
01.2023 - 01.2026
A.G.M.
Comfort Suites, SLC Airport
02.2011 - 01.2023
General Studies -
West High School