Amber Durham
Summary
Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Shift Lead/Manager
Chick-fil-A
09.2015 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
High School Diploma -
Fluvanna County High School
Palmyra, VA05.2015
Skills
- Team motivation
- Employee Training
- Staff Scheduling
- Cash Handling
- Punctual and Reliable
- Handling Customer Complaints
- Hiring and Recruiting
- Customer Service
Timeline
Shift Lead/Manager
Chick-fil-A
09.2015 - Current
High School Diploma -
Fluvanna County High School