Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic
Amber D. Wike

Amber D. Wike

Burlington,NC

Summary

Knowledgeable [Desired Position] with solid background in healthcare support. Skilled in assisting with daily patient care and contributing to positive patient experience. Demonstrated ability in maintaining patient records and supporting medical staff effectively.

Work History

Care Engagement Specialist

Centene Corporation
  • Make outreach calls to assist members with possible barriers to healthcare
  • Contact members to schedule doctor appointments, health needs screenings, and CAHPS screenings to resolve any concerns with their overall experience.
  • Utilize patient-centered communication skills to motivate potential patients to improve their health, perform preventative health screenings, and connect to care.
  • Influence members to take advantage of additional benefits available by educating members on enhanced services offered.
  • Support patients to close their gaps in care, and document progress towards gap closure
  • Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded.
  • Analyze data and reports to ensure adjustments and changes yield anticipated results.
  • Make a minimum of 250 weekly outreach calls to ensure metrics meet quality improvement standards.
  • Voluntary member of the Associate Engagement Committee; I was responsible for team presentations, building team morale, and acknowledging company birthdays and anniversaries.
  • HEDIS abstraction

Temp Covid 19 Program and Intake Specialist

North Carolina Coalition Against Domestic Violence
  • Provide low-barrier access to financial assistance to applicants using the Empowerment Model.
  • Assess applicants' application for completion, preliminary eligibility assessment and preferred communication method through a database platform.
  • Adhere to applicants' safety preferences in order to communicate relevant details about the status of their application and financial assistance eligibility.
  • Prepare applicants' packets for assessment of allocation - including forms, contact information, de-identified intake information, and funding allocation recommendations.
  • Provide referrals to services relevant to the applicants' needs that are outside of NCCADV's scope of services.
  • Perform data management duties such as maintaining accurate applicant's financial assistance information in a centralized electronic platform and distribute post-allocation survey links for willing applicants to complete.
  • Co-work with supervisor and other NCCADV team members in order to review applications in an efficient manner.
  • Participate in enhanced check-ins and weekly case conferencing to determine applicants' eligibility, funding sources and collective problem-solving to best serve the applicant needs and improve efficiencies in our process.

Relief Staff Manager / Case Manager

Durham Crisis Response Center
  • Provide direct support to clients and their children, including but not limited to crisis intervention, safety support services, and advocacy.
  • Conduct initial shelter screen and intake for victims of domestic and/or sexual violence.
  • Work with clients in providing or arranging services that include permanent housing, mental health care, and medical services.
  • Assist clients in finding, accessing, and maintaining eligible benefits and resources within the community.
  • Record up-to-date progress notes for each contact with clients.
  • Maintain documentation and client records.
  • Monitor residents in the safe house and outside perimeter to address safety and concerns.
  • Provide supportive care and active listening.
  • Document relevant shift information nightly and provide verbal briefing to shift staff, on-call staff, and back up as needed.

Temporary Human Services Case Worker

Orange County DSS
  • Interview clients to determine eligibility and provide information regarding the LIHEAP program.
  • Assist residents with correctly completing forms then review to ensure accuracy and completion.
  • Assess a household's need for available internal or external services.
  • Assure the confidentiality of all records/applications for LIHEAP residents.
  • Contact energy companies to make pledges regarding a resident's account(s).
  • Manage difficult or emotional residents' situations, responding respectfully and promptly to resident needs.

Shelter Monitor

Urban Ministries of Durham
  • Manage the overnight operation of the shelter for residents.
  • Monitor resident's activities in the shelter, noting behaviors, administering incident reports, and taking necessary action to ensure the safety of all residents.
  • Follow protocols regarding domestic violence/sexual assault and homeless calls.
  • If shelter is at capacity, locates another safe shelter or accesses hotel.
  • Evaluates the need for shelter repairs or the needs of clients and reports them to Supervisor.
  • Provide conflict resolution and crisis intervention with the use of proper channels to ensure a safe environment.
  • Responds to all other needs as prescribed by Supervisor.

Education

Diploma -

Cape Fear High School
Fayetteville, NC
01.2008

Bachelor's Degree - Social Work

North Carolina Central University
Durham, NC
01.2013

Skills

  • Brand awareness
  • Cross-functional coordination
  • Problem-solving
  • Decision-making
  • Team development
  • Information gathering and analysis
  • Public speaking

Accomplishments

Centene Corporation

- Top performer in team metrics

- Created a workplace proposal called the Metric Buddy System that successfully assisted a coworker on PIP excel to number 2 in metrics.

- No failed call audits


NC Coalition against DV

- Received a personal letter of recommendation from Supervisor.


Durham Crisis Response Center

- Promoted from Relief Staff Manager to Case Manager.


Timeline

Care Engagement Specialist

Centene Corporation

Temp Covid 19 Program and Intake Specialist

North Carolina Coalition Against Domestic Violence

Relief Staff Manager / Case Manager

Durham Crisis Response Center

Temporary Human Services Case Worker

Orange County DSS

Shelter Monitor

Urban Ministries of Durham

Bachelor's Degree - Social Work

North Carolina Central University

Diploma -

Cape Fear High School

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Amber D. Wike