Amber Dydasco
Santa Rita,GU
Summary
Dependable CxM Officer with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Applies knowledge and abilities to positively impact customer experience. Authentic, compassionate, hardworking and tackles challenges with positivity and drive to overcome.
Overview
16
16
years of professional experience
Work History
Customer Experience Management Officer
Bank Of Guam
Hagatna, GU
03.2018 - Current
Hagatna.
Familia Ambassador
Bank Of Guam
Hagatna, GU
02.2016 - 03.2018
- Served as the initial Pilot team member who revolutionized the bank customer experience. Tasked to train and mentor branch staff as they complete training to become Universal Tellers. Recognized and recommended operation improvements to satisfy customer needs as well as identifying operational shortfalls and implement course of action. To date, the Familiar Ambassador program has been successfully implemented throughout the Bank of Guam branch networks.
Customer Support Officer
Bank of Guam
Hagatna, GU
11.2014 - 02.2016
- Assisted in day-to-day channel management interactions and internal operations for Familia Contact Center and Branch Support. Recommended operational improvements and reviewed individual performance for all customer support associates. Exercised decision making authority to satisfy customer needs.
Customer Service Associate
Bank Of Guam
Hagatna, GU
03.2008 - 11.2014
- Assisted customers by various channels to include phone, email and over-the- counter interactions. Cross sold bank products and services. Processed and monitored key channels for the organization.
Education
High School Diploma -
Notre Dame High School
Talofofo, Gu01-2007
Some College (No Degree) -
University of Guam
Mangilao, GUSkills
- Work Coordination
- Process Improvement
- Experience in Leadership
- Community Relations
- Strategic Planning
- Idea Development and Brainstorming
- Content Management Expertise
- Logistics Coordination
Affiliations
- 2024-Elected Board Member for Guam Women Chamber of Commerce which is an organization with a mission to advance women in business through advocacy, networking mentorship and access to resources.
References
References available upon request.
Timeline
Customer Experience Management Officer
Bank Of Guam
03.2018 - Current
Familia Ambassador
Bank Of Guam
02.2016 - 03.2018
Customer Support Officer
Bank of Guam
11.2014 - 02.2016
Customer Service Associate
Bank Of Guam
03.2008 - 11.2014
High School Diploma -
Notre Dame High School
Some College (No Degree) -
University of Guam