Amber Dyer
Indianapolis,IN
Summary
Versatile and dynamic, adept at managing high-stress situations with professionalism, as demonstrated at Defender Security Group. Excelled in roles requiring strong multitasking and outstanding customer service skills. Proven track record in enhancing corporate culture and customer loyalty through effective communication and team-building activities. Skilled in cash handling and conflict resolution, with a strong emphasis on achieving company objectives.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
2021
2021
years of professional experience
Work History
Bartender
Sherman House
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Defender Security Group
10.2015 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Corporate Trainer
Chili's Restaurant
06.2001 - 12.2012
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Monitored employee progress and gave feedback to management and additional training requirements.
Education
Associate Of Business Administration - Business Communication
Indiana Wesleyan University
Marion, INSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
Timeline
Customer Service Representative
Defender Security Group
10.2015 - 05.2020
Corporate Trainer
Chili's Restaurant
06.2001 - 12.2012
Bartender
Sherman House
Associate Of Business Administration - Business Communication
Indiana Wesleyan University