Amber Earl
Gunnison,UT
Summary
Dynamic professional with a proven track record at Wayfair.com, enhancing customer satisfaction through expert resolution of complex issues and meticulous record-keeping. Leveraged strong organization and cross-cultural sensitivity to support diverse student needs. Achieved notable success in team collaboration and student support, demonstrating exceptional skill-building capabilities and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Student Service Representative
Phlebotomy Training specialists of Utah
Lindon, Utah
01.2024 - Current
- Provided accurate information about products and services to students.
- Assisted by phone, email, and sometimes text messages.
- Would coordinate with students and instructors for makeup classes, canceled classes, and to update information.
- I would work with the rest of my team with questions and updates.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to students' needs.
- Resolved complex problems by working with other departments to provide solutions that meet the students' needs.
- Maintained a high level of professionalism when dealing with difficult students.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier/Bakery
Maverik Adventure's First Stop
Gunnison, UT
01.2022 - 09.2024
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers promptly and responded to questions.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
- Followed company security procedures for handling large sums of money.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- I would open a bakery and prepare food for the display case.
Child Behavior Tehnician
ABS Kids
Sanpete County , Utah
04.2023 - 06.2024
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Educated families about ABA principles so they can effectively implement them at home.
- Completed daily client rounds and tracked client movements.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Applied proven strategies to positively affect client behaviors.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
Customer Service Representative
Wayfair.com
Orem, UT
12.2015 - 09.2020
- Provided accurate information about products and services to customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained a high level of professionalism when dealing with difficult customers.
- I was on an email-only team at two different times for a total of three years.
- I would assist customers via email, phone, and chat.
- I worked the overnight shift.
- I would work with debit and credit cards over the phone.
Customer Service Representative
Frontier- Quickbooks Online
Provo, Utah
11.2014 - 09.2015
- Provided accurate information about products and services to customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- I would take debit and credit cards over the phone.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Pet Crematorium Operator
Roseburg Pet Crematorium
Roseburg, Oregon
10.2011 - 07.2014
- Managed crematory service and maintenance records and archived logs and daily temperature charts.
- Promoted safe work environment, practiced universal precautions and adopted general principles of safe conduct.
- Communicated tactfully, compassionately and professionally with families and coworkers.
- Delivered ashes back to families in a timely manner following completion of their pet's cremation service.
- Maintained accurate records for each pet cremated and ensured all paperwork was completed properly.
- Handled customer inquiries with compassion and sensitivity during difficult times.
- Organized supplies needed for pet cremations including forms, tags, urns.
- Ensured that all safety protocols were followed while operating the crematorium equipment.
- Developed relationships with veterinarians and other industry professionals in order to build referrals for services offered at the pet crematorium.
Customer Service/Customer Sales Representative
TMS
Roseburg, Oregon
06.2012 - 07.2013
- I would take customers' orders via phone.
- Handled personal information of customers.
- I would take debit and credit cards over the phone.
- Describe products to customers, and answer questions about products.
- I would handle customers' complaints.
Fruit Stand/Cashier/Bakery Assistant
Kruse Farms
Roseburg, OR
08.2011 - 01.2012
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Offered customers carry-out service at completion of transaction.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves with merchandise when needed.
- Built and maintained productive relationships with employees.
- Ensured compliance with all safety regulations within the store environment.
- I would assist with the bakery during the holiday rush.
Lottery Attendant
Fox Den
Roseburg, Oregon
04.2011 - 08.2011
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
- Scanned winning tickets to calculate payouts.
- Issued prize payouts up to $600 according to established procedures.
- Updated records of sales transactions in company's database system.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Supported guest play needs by providing change and exchanging larger bills.
- Maintained cleanliness inside the store premises including counters, shelves, floors.
- Ensured lottery tickets and supplies were adequately stocked in the store.
- Adhered to all local laws, rules, and regulations pertaining to the sale of lottery tickets.
- Resolved slot machine tilts and coin jams.
- Conducted random audits of scratch off tickets to ensure accuracy of inventory levels.
- Collected money for games and provided customers with tokens, tickets, and correct change.
Cashier
Office Depot Inc
Roseburg, Oregon
09.2010 - 03.2011
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Customer Services/ Sales
TMS
Roseburg, OR
05.2010 - 09.2010
- Communicated information to customers about product quality, value and style.
- Answered incoming calls from customers seeking information or help with issues related to products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
7-11 Convenience Store
Coos Bay , Oregon
05.2010 - 07.2010
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service
Sprint
Coos Bay, OR
10.2009 - 04.2010
- Provided excellent customer service during every journey.
- Resolved customer service issues as needed.
- Upheld customer service standards throughout each shift.
Daycare Worker
Roseburg School District
Roseburg, Oregon
09.2005 - 06.2008
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Guided children through engaging and productive activities to foster fun learning environment.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
Education
High School Diploma -
Roseburg High School
Roseburg Oregon06-2008
Skills
- Student information systems
- Cross-cultural sensitivity
- Record keeping
- Skill building
- Strong organization
- Student support
Timeline
Student Service Representative
Phlebotomy Training specialists of Utah
01.2024 - Current
Child Behavior Tehnician
ABS Kids
04.2023 - 06.2024
Cashier/Bakery
Maverik Adventure's First Stop
01.2022 - 09.2024
Customer Service Representative
Wayfair.com
12.2015 - 09.2020
Customer Service Representative
Frontier- Quickbooks Online
11.2014 - 09.2015
Customer Service/Customer Sales Representative
TMS
06.2012 - 07.2013
Pet Crematorium Operator
Roseburg Pet Crematorium
10.2011 - 07.2014
Fruit Stand/Cashier/Bakery Assistant
Kruse Farms
08.2011 - 01.2012
Lottery Attendant
Fox Den
04.2011 - 08.2011
Cashier
Office Depot Inc
09.2010 - 03.2011
Customer Services/ Sales
TMS
05.2010 - 09.2010
Cashier
7-11 Convenience Store
05.2010 - 07.2010
Customer Service
Sprint
10.2009 - 04.2010
Daycare Worker
Roseburg School District
09.2005 - 06.2008
High School Diploma -
Roseburg High School
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