Amber Eberhart

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Verified patient insurance eligibility and entered patient information into system.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
• Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
• Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
• Reduced financial barriers for patients, identifying eligibility for charity care and other financial assistance programs.
• Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
• Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
• Improved accuracy of patient billing through meticulous verification of insurance coverage and benefits.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Verified patient insurance eligibility and entered patient information into system.

I also worked for Dr. Davis in 2013-2015

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
• Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
• Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
• Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
• Verified insurance coverage and obtained pre-authorizations.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Followed up with patients to reschedule missed appointments.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Located errors and promptly refiled rejected claims.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.

• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
• Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
• Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Monitored new server performance and offered continuous support throughout training period.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
• I opened the bubbas 33 in Amarillo Texas and also Oklahoma City

• Assisted in reducing billing errors by accurately recording all necessary financial and insurance information during registration.
• Improved patient registration accuracy by implementing thorough data verification processes.
• Ensured accurate medical records, diligently verifying insurance information and patient demographics.
• Upheld high standards of professionalism and integrity at all times, serving as a reliable representative of the hospital to patients, families, and colleagues.
• Prioritized critical cases, swiftly assessing and triaging incoming patients to appropriate care providers.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Registered and verified patient records before triage with most up-to-date information.
• Verified insurance eligibility and coverage for patients.
• Used epic to schedule appointments.