Amber Edward's
Lexington,SC
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in Title Insurance standards and regulations.
Overview
19
19
years of professional experience
Work History
Executive Refinance Closing Processor
Amrock, LLC
08.2020 - Current
- Prioritize and process paperwork to meet closing deadlines -On average exceed production goal at 250%
- Validate all figures and documentation in closing package is correct; verify all liens are addressed
- Problem solving with all clients within the transaction
- Strategize International and Domestic closing transactions
- Audit post-closing documentation where errors were present for team members' learning opportunities
- Proofed recording documents for typographical errors, signatures, notary documentation and missing data.
Senior Refinance Closing Processor
Amrock, LLC
08.2018 - 08.2020
- Process all paperwork to provide to Signing Agent on time for closing
- Complete voluntary training courses to improve my abilities
- Problem solving with all clients within the transaction
- Ability to process semi-complex closing cases
- Prepared general and specialized closing documents and organized real estate and lender loan documents in preferred order.
- Proofed recording documents for typographical errors, signatures, notary documentation and missing data.
Associate Refinance Closing Processor
Amrock, LLC
08.2016 - 08.2018
- Customer support
- Complete paperwork meeting all deadlines
- Prepared general and specialized closing documents and organized real estate and lender loan documents in preferred order.
- Proofed recording documents for typographical errors, signatures, notary documentation and missing data.
District Manager
Check N Go
06.2015 - 08.2016
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Conducted internal audits to ensure state and corporate compliance
- Supervised 12 locations to enforce high-quality standards of operation in Western Michigan
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Introduced cost-saving initiatives to reduce losses and improve payment default by 2 percentage points.
Store Manager
Check N Go
06.2012 - 06.2015
- Conducted fraud/risk/underwriting analysis per client
- Improved the loan payment default rate by 12 percentage points under my management
- Stayed in compliance with all state and corporate regulations
- Stayed abreast of all upcoming regulation changes
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Awarded one of three of the top managers company wide
- Managed inventory control, cash control, and store opening and closing procedures.
Personal Banker
Flagstar Bank, LLC
06.2004 - 06.2012
- Opening/closing bank accounts
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Education
Bachelor of Science - Digital Marketing
Wilmington University
Wilmington, DE08.2025
Associate of Science - Business Administration
Oakland Community College
Bloomfield Hills, MI06.2006
Skills
- Credit Verification
- Employment Verification
- Closing Support
- Loan Modification
- Data Collection
- File Management
- Calculations Review
- Customer Account Review
- Regulatory Compliance
- Decision-Making
- Customer Service
- Extensions of Credit
Timeline
Executive Refinance Closing Processor
Amrock, LLC
08.2020 - Current
Senior Refinance Closing Processor
Amrock, LLC
08.2018 - 08.2020
Associate Refinance Closing Processor
Amrock, LLC
08.2016 - 08.2018
District Manager
Check N Go
06.2015 - 08.2016
Store Manager
Check N Go
06.2012 - 06.2015
Personal Banker
Flagstar Bank, LLC
06.2004 - 06.2012
Bachelor of Science - Digital Marketing
Wilmington University
Associate of Science - Business Administration
Oakland Community College
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