Amber Edwards
Gardena,USA
Summary
Highly skilled Clerk Typist experienced in managing administrative tasks and data entry. Proficient in office software applications, with a strong typing speed. Known for streamlining processes and organizing workflow to improve operational efficiency. Committed to delivering high-quality results under tight deadlines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clerk Typist II
AppleOne
Los Angeles, US
04.2024 - Current
- Fast typing
- Reading comprehension
- Data entry
- Customer service
- Organizational
- Company software programs
- Dictaphone familiarity
- Data filing management
- Interpersonal
- Time management
- Operate office equipment
- Clear written and verbal communication
- Ability to catch grammar, punctuation and spelling errors
- Proficient with software like word processing, spreadsheets and databases
- Documenting the receipt of legal documents, performing accounting and bookkeeping duties
- Keeping records of court appearances as well as answering official correspondence
- Collecting fees and preparing meeting agendas of court officials
- Issuing permits or licenses and recording licensing requests of the county, municipal and other agencies
- Researching and documenting information for judges and repairing draft agendas or bylaws for city councils or towns
Clerk Typist
County of Los Angeles
Norwalk, US
09.2020 - 03.2024
- Office Clerk with 5 years of experience in managing administrative tasks, maintaining accurate records, and providing exceptional customer service.
- Proficient in Microsoft Office Suite and skilled in managing multiple priorities in a fast-paced environment.
- Typed correspondence, memos, reports and other documents from rough drafts or corrected copy.
- Scanned documents into electronic filing system.
Caregiver
24 Hour Home Care
Culver City, US
01.2018 - 02.2023
- Meal preparation
- Light house keeping
- ADL's
- Companionship
Customer Care Manager
Titanium Healthcare, LLC
Inglewood, US
12.2021 - 12.2022
- A Lead Care Manager acts as the supervisor in a Care Facility
- They are responsible for dealing with and assisting individuals who need special treatment
- They provide services based on the diagnosis of the health professional and ensure that every program under their division is compliant with the guidelines
- Plans and coordinates the activities around lab testing results for the COVID program, developing long-range goals, obtaining funds
- A Customer Service Representative, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Insurance and claims adjustment
- Customer service representative
- Claims adjuster
- Insurance Verification
- High volume calls
Election Clerk
City of Los Angeles
Los Angeles, US
01.2008 - 12.2021
- Responsible for the management and operations of a precinct on Election Day, or Early Voting.
- Provide and maintain quality customer service to the voters.
- Complete the required paperwork.
- Pick up and drop off precinct supplies.
- Verified voter eligibility by confirming photo identification or other accepted forms of identification.
Intermediate Typist Clerk
Department Of Education
Downey, CA
01.2018 - 07.2020
- Operated a variety of office equipment, including typewriters, calculators and computers.
- Prepared spreadsheets with financial information for budget tracking purposes.
- Typed and proofread correspondence, reports, memos and other documents from rough drafts or corrected copy.
- Formatted digital documentation by changing font size, indentations, and spacing.
- Scanned documents into electronic format for storage in database systems.
- Transcribed notes and compiled into reports for submission to supervisor.
- Entered data in numerical and alphabetical order.
Customer Service Associate
QVC Distribution Center
Los Angeles, US
05.2013 - 12.2018
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Explained products and benefits
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Performed data entry for customer information, shipments and orders
- Set up client appointments
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Managed client records
- Answered general questions
Call Center Customer Service Representative
FUSION Medical Staffing
Glendale, US
02.2012 - 11.2016
- Call center.
- Answering inbound calls.
- Processing orders and payments.
- Handling customer complaints.
- Following up on customer calls.
- Making outbound calls.
- Upselling and cross-selling.
- Conducting market research.
- Managing and updating customer databases.
- Claims
- Resolved customer issues in a timely manner.
Education
MA - Medical assistant
UEI College
Gardena, CA01.2020
Skills
- Process Documentation
- Client Coordination
- Clinical Terminology Proficiency
- Email correspondence
- Maintaining records
- Direct Care
- Medical Office Experience
- Receptionist
- CPR Certified
- EMR Systems
- Microsoft Excel
- Medical Records
- Insurance Verification
- Detailed Documentation Review
- Experience with Autism Spectrum
- Proficient Computer Skills
- Healthcare Scheduling Expertise
- Effective Communication Skills
- ICD-9/10 Proficiency
- Administrative Coordination
- Service Performance Enhancement
- Critical Thinking Skills
- Experienced with CRM Systems
- Salesforce Administration
- Support Services
- Time management
- Curriculum Development
- Professional Office Skills
- Customer Outreach Experience
- Team Leadership Experience
- Proficient in Handling 25-Pound Loads
- Efficient Typing Speed
- Client Relationship Management
- Appointment Coordinator
- Legal Terminology
- Document Preparation
- Calendar Management
- Court records research
- Accounts Payable
- Filing System Organization
Certification
- First Aid,
- Medical Assistant,
- Home Health Aide
- BLS Certification
- AED Certification
- Driver's License
- CPR Certification
- First Aid Certification
- CDL
Assessments
- Work style: Reliability, 05/01/22, Proficient
- Home health aide skills, 08/01/20, Completed
Timeline
Clerk Typist II
AppleOne
04.2024 - Current
Customer Care Manager
Titanium Healthcare, LLC
12.2021 - 12.2022
Clerk Typist
County of Los Angeles
09.2020 - 03.2024
Intermediate Typist Clerk
Department Of Education
01.2018 - 07.2020
Caregiver
24 Hour Home Care
01.2018 - 02.2023
Customer Service Associate
QVC Distribution Center
05.2013 - 12.2018
Call Center Customer Service Representative
FUSION Medical Staffing
02.2012 - 11.2016
Election Clerk
City of Los Angeles
01.2008 - 12.2021
MA - Medical assistant
UEI College