Amber Ehlers
Eugene,OR
Summary
Proven Customer Success Manager, Account Manager, and Sales Development Representative, adept in client relationship management, and Salesforce CRM. Elevated customer loyalty, retention, and lead conversion through strategic account management and solution selling, consistently exceeding sales targets. Skilled in fostering strong client relationships and leveraging data analytics for revenue growth. Achieved a high client satisfaction rate by prioritizing effective communication and problem resolution.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Dodge Construction Network - Remote
04.2023 - 06.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Created customer support strategies to increase customer retention.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Account Manager
Dodge Construction Network - Remote
12.2022 - 04.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Sales Development Representative
Dodge Construction Network - Remote
12.2021 - 12.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Achieved and exceeded monthly and annual sales targets.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Utilized SalesForce to manage sensitive client information and update existing and new client profiles.
- Trained new employees on lead conversion, SalesForce, and Salesloft.
Business Development Representative
Interact - Remote
11.2019 - 11.2021
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
- Kept detailed records of daily activities through online customer database.
- Consulted with businesses to supply accurate product and service information.
Sales Development Representative
ICIMS - Remote
06.2014 - 10.2019
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Won new business by articulating full value of company's capabilities to prospects.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized SalesForce to convert leads into opportunities.
Inside Sales Representative
Hewlett Packard, HP
11.2008 - 06.2014
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed purchasing on federal, state and local, K-12, and higher education contracts.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
Education
Bachelor of Science - Environmental Biology
Boise State University
Boise, IDSkills
- Customer account management
- Client relationship management
- Cold and warm calling
- Email and phone etiquette
- Salesforce CRM
- Salesloft
- Lead qualification
- B2B sales
- Client retention
- Client onboarding
- Solution selling
- Upselling and cross selling
Timeline
Customer Success Manager
Dodge Construction Network - Remote
04.2023 - 06.2024
Account Manager
Dodge Construction Network - Remote
12.2022 - 04.2023
Sales Development Representative
Dodge Construction Network - Remote
12.2021 - 12.2022
Business Development Representative
Interact - Remote
11.2019 - 11.2021
Sales Development Representative
ICIMS - Remote
06.2014 - 10.2019
Inside Sales Representative
Hewlett Packard, HP
11.2008 - 06.2014
Bachelor of Science - Environmental Biology
Boise State University
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