Amber Eide
Jackson,MS
Summary
Remote customer service rep with over 5 years of providing support to customers via phone and email. Expertise in delighting customers with timely, accurate and personable service. Key achievement: Responded to a high demand of emails and calls regarding billing, account information, and general inquiries from customers.
Overview
9
9
years of professional experience
Work History
Electronic Medical Record Quality Analyst
Sharecare Health Data Services
03.2023 - 12.2023
- Consulted with providers for clarification of conflicting or ambiguous clinical data.
- Applied comprehensive knowledge of medical terminology, disease processes, treatment modalities and principles and practices of health services to confirm proper code selections.
- Assisted facility providers with documentation requirements to completely and accurately reflect patient care provided.
- Verified provider documentation accurately supported diagnoses and procedures coded.
Customer Service Representative Lead
Monogram Health
09.2022 - 03.2023
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
CRC COVID19 Response Case Manager
Amazon COVID Resource Center
01.2021 - 01.2022
- Benefits processing of COVID-19 employee claims pay out due to COVID-19 related illnesses
- Contract Tracing follow-up with affected case subject
- Case metrics reporting
- Salesforce CRM platform proficiency
- Omni-channel Salesforce
- Panorama CRM platform experience.
Customer Service Representative
FED IRS CALL CENTER via STARTEK
01.2019 - 01.2021
- Manage incoming calls and customer service inquiries
- Identifying and assessing customers' needs to achieve satisfaction
- Manage large amounts of incoming calls
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies.
Warehouse Associate / Delivery Driver
HOMECARE PLUS MEDICAL
01.2018 - 01.2019
- Followed quality service standards and complied with procedures, rules, and regulations
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Received and processed warehouse stock products
- Operated and maintained warehouse vehicles and equipment
- Delivered medical supplies and prescriptions promptly to customers
- Interacted with customers in a professional manner
- Kept a clean and safe work environment.
Fine Jewelry Specialist / Customer Service
SHOP WELL INC
04.2016 - 01.2018
- Collaborated with the art director to implement artistic vision
- Inspected and packaged products meticulously according to manufacturing specifications
- Maintained up-to date knowledge on products
- Delivered exceptional customer service
- Responded to customer's questions and concerns.
Customer Service/sales Associate / Cashier / Logistics
OFFICE DEPOT
08.2014 - 09.2016
- Ensured freight was processed efficiently to maximize product service levels
- Responded to customer questions and requests in a prompt and efficient manner
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Excelled in daily credit card application goals.
Education
Working on Bachelor's degree in Applied psychology with criminal justice concentration -
Belhaven University
12.2023
Associate in Art -
Hinds Community College
07.2021
Skills
- Microsoft Office Teams
- Salesforce CRM platform proficiency
- One Note
- Omni-channel Salesforce
- Goal-oriented
- Panorama CRM platform experience
- Strong work ethic
- Good communication skills
- GENESYS system operator
- Dedicated team player
- Creative problem solver
- Excellent leader
- Microsoft Word
- Epic
Board Membership
Center for Violence Prevention, June 2021, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Electronic Medical Record Quality Analyst
Sharecare Health Data Services
03.2023 - 12.2023
Customer Service Representative Lead
Monogram Health
09.2022 - 03.2023
CRC COVID19 Response Case Manager
Amazon COVID Resource Center
01.2021 - 01.2022
Customer Service Representative
FED IRS CALL CENTER via STARTEK
01.2019 - 01.2021
Warehouse Associate / Delivery Driver
HOMECARE PLUS MEDICAL
01.2018 - 01.2019
Fine Jewelry Specialist / Customer Service
SHOP WELL INC
04.2016 - 01.2018
Customer Service/sales Associate / Cashier / Logistics
OFFICE DEPOT
08.2014 - 09.2016
Working on Bachelor's degree in Applied psychology with criminal justice concentration -
Belhaven University
Associate in Art -
Hinds Community College
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