Amber Ekers
McKenney,VA
Summary
Dynamic employee with a proven track record at Leete Tire, excelling in national account oversight and strategic account development. Expert in enhancing customer satisfaction through effective problem-solving and team training. Skilled in Google Workspace tools, fostering collaboration and operational excellence to drive results and boost employee morale.
Overview
15
15
years of professional experience
Work History
Sales Manager
Leete Tire
08.2018 - Current
- Coordinate with other departments to maintain streamlined and productive workflow.
- Analyze service reports to identify areas of improvement.
- Implement strategies to increase customer service satisfaction ratings.
- Establish team priorities, maintain schedules and monitor performance.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Assist in organizing and overseeing assignments to drive operational excellence.
Service Advisor
Boyd Honda of South Hill
01.2016 - 08.2018
- Maintained high customer satisfaction standards to meet or exceed targets.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Assistant Service Manager
Priority Toyota
12.2010 - 12.2015
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Followed up with customers during and after installations to verify satisfaction.
Education
High School Diploma -
King's Fork High School
Suffolk06-2007
Skills
- National account oversight
- Strategic account development
- Experienced with Google Workspace tools
- Developing and enforcing policies
- Detail-oriented
- Proficient in handling multiple tasks
Timeline
Sales Manager
Leete Tire
08.2018 - Current
Service Advisor
Boyd Honda of South Hill
01.2016 - 08.2018
Assistant Service Manager
Priority Toyota
12.2010 - 12.2015
High School Diploma -
King's Fork High School