Amber Eldridge
Ferguson,USA
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Call Representative
BLACKBELTHELP
01.2025 - 09.2025
- Handled inquiries via phone and email, providing accurate information and support to enhance customer satisfaction.
- Trained new team members on call handling procedures and best practices.
- Resolved customer inquiries efficiently, utilizing CRM systems to track interactions.
- Managed high-volume inbound calls while ensuring exceptional customer satisfaction.
- Maintained up-to-date knowledge of products and services to provide accurate information.
Direct Support Professional
Sevita health services( D&S Residential services)
01.2023 - 12.2024
- Monitored client progress and adjusted care strategies based on individual needs and feedback.
- Facilitated recreational activities to encourage social engagement and improve quality of life for clients.
- Advocated for clients' rights and needs within the community to foster inclusion and accessibility.
- Conducted regular assessments to identify areas for improvement in service delivery and client support.
DSP (Direct Support Professional)
NewVista Behavioral Health
03.2022 - 01.2023
- Implemented individualized care plans to enhance client support and engagement.
- Coordinated daily activities and therapeutic programs, fostering a structured environment.
- Monitored client progress through regular assessments, ensuring adherence to treatment goals.
- Trained new staff on best practices for behavior management and crisis intervention techniques.
Cashier
Advanced Auto Parts
2019 - 2022
- Processed customer transactions efficiently utilizing point-of-sale systems.
- Managed inventory levels, ensuring product availability and accuracy.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Trained new cashiers on operational procedures and best practices.
Cashier
Kroger
2018 - 2019
- Developed streamlined checkout processes to enhance transaction speed.
- Monitored cash drawer accuracy, identifying discrepancies proactively.
- Assisted in merchandising efforts, maintaining organized product displays.
- Collaborated with team members to improve store operations and customer satisfaction.
Team Lead
McDonald's
2016 - 2017
- Led team in executing daily operational strategies and achieving project milestones.
- Streamlined workflows to enhance efficiency and improve overall team productivity.
- Mentored junior staff, providing guidance on best practices and performance improvement.
- Analyzed operational metrics to identify areas for process optimization and cost reduction.
Education
High school diploma or GED - undefined
Pulaski County High School
Somerset, KY05.2018
Skills
- Engaged with clients via phone calls to address inquiries and provide support
- Oversaw climbing events, ensuring adherence to safety protocols and enhancing participant engagement Coordinated logistics for climbing sessions to optimize resource allocation Mentored junior climbers to develop their skills and confidence in climbing techniques
- Oversaw daily activities and schedules within daycare setting Coordinated with staff to enhance educational programs and child engagement Fostered a positive atmosphere for children and families
- Oversaw telecommunications initiatives to enhance operational efficiency Coordinated with cross-functional teams to implement strategic solutions Drove improvements in communication infrastructure to support business goals
- Oversaw phone communication protocols to enhance customer service quality Trained staff on best practices for professional phone interactions Developed strategies to improve customer satisfaction through effective phone etiquette
- Facilitated customer support operations by addressing concerns and providing solutions in a timely manner
- Implemented effective medication management strategies to optimize therapeutic outcomes for patients
- Oversaw customer communication strategies to enhance engagement and satisfaction Developed and implemented initiatives to improve customer feedback mechanisms Led efforts to train team members on best practices for effective customer interactions
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Applied basic mathematical principles to enhance problem-solving capabilities
- Ensured accuracy and precision in documentation and reporting to uphold quality standards
- Facilitated direct sales initiatives to enhance customer acquisition and retention
- Facilitated patient care to enhance recovery and ensure comfort during treatment processes
- Led initiatives to expand client base through strategic email outreach campaigns Oversaw prospecting efforts to cultivate relationships and drive business growth Developed and implemented outreach strategies to optimize engagement and conversion rates
- Managed cash handling operations to maintain financial integrity and security
- Oversaw coordination of various projects to enhance team efficiency and productivity Facilitated communication among team members to streamline task execution Championed initiatives that improved workflow and resource allocation
- Managed installation and configuration of Windows software to support organizational IT infrastructure
- Oversaw technical support operations, enhancing user satisfaction through effective problem resolution Led initiatives to streamline support processes, improving response times Collaborated with cross-functional teams to identify and implement solutions for recurring technical issues
- Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications
- Oversaw cash register operations to enhance customer service experience Trained new staff on register procedures and best practices for transaction accuracy Implemented strategies to streamline checkout processes and reduce wait times
- Utilized strong organizational skills to enhance team efficiency and productivity
- Oversaw implementation of Microsoft Teams to streamline communication across departments Championed best practices for collaboration, resulting in improved project workflows Guided team members in leveraging platform features to enhance productivity
- Oversaw care plans for Alzheimer's patients, ensuring tailored support to meet individual needs Collaborated with healthcare professionals to enhance patient outcomes Trained and mentored staff on best practices in Alzheimer's care
- Led initiatives to enhance search engine performance by developing strategic SEO plans Oversaw implementation of analytics tools to monitor and report on search engine effectiveness Collaborated with marketing teams to align content strategies with search engine optimization goals
- Managed daily computer operations to support organizational workflows and data processing
- Administered medications accurately and timely to support optimal patient care and recovery
- Managed daily operations of senior care facilities to ensure optimal health and well-being of clients
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery
- Oversaw care strategies for individuals with dementia, fostering a supportive environment Coordinated with multidisciplinary teams to implement effective care solutions Developed training programs for staff to improve dementia care practices
- Oversaw front desk operations to enhance guest experiences and streamline service delivery Coordinated with housekeeping and maintenance teams to address guest needs promptly Trained new staff on front desk procedures and customer service standards
- Implemented engaging learning activities to foster cognitive and social skills in preschool children
- Provided nurturing care and guidance to promote children's development and well-being
- Oversaw creation of comprehensive care plans tailored to client requirements Coordinated with multidisciplinary teams to enhance service delivery Championed client advocacy to improve overall care outcomes
- Oversaw memory care programs to promote cognitive health and emotional support for residents Coordinated with healthcare professionals to implement individualized care plans Fostered a supportive environment that encouraged social interaction and engagement among residents
- Cultivated client relationships to enhance customer satisfaction and loyalty
- Oversaw initiatives to improve behavioral health services and patient outcomes Coordinated with multidisciplinary teams to develop comprehensive treatment strategies Championed programs that fostered community engagement and support
- Ensured compliance with resident rights to enhance community trust
- Utilized strong communication skills to enhance team interactions and ensure clarity in project objectives
- Oversaw patient service operations to enhance overall satisfaction Coordinated with healthcare teams to streamline patient intake processes Developed strategies to improve patient engagement and retention
- Oversaw toddler care operations, fostering a supportive atmosphere for early childhood development Coordinated activities that promote social and cognitive skills among toddlers Cultivated strong relationships with families to enhance communication and engagement
- Oversaw implementation of VPN solutions to enhance remote access security\nCoordinated with IT teams to optimize VPN performance and reliability\nGuided staff in adopting VPN protocols to ensure data protection
- Oversaw typing and documentation processes to enhance team productivity Coordinated with team members to ensure timely completion of written materials Streamlined communication efforts by maintaining organized records and files
- Sales
Certification
- ServSafe
- Food Handler Certification
- Paraprofessional Certification
- ASE Parts Specialist Certification
- Driver's License
- ASE Certification
- CPR Certification
- Food Safety Certification
- First Aid Certification
Languages
English
Timeline
Call Representative
BLACKBELTHELP
01.2025 - 09.2025
Direct Support Professional
Sevita health services( D&S Residential services)
01.2023 - 12.2024
DSP (Direct Support Professional)
NewVista Behavioral Health
03.2022 - 01.2023
High school diploma or GED - undefined
Pulaski County High School
Cashier
Advanced Auto Parts
2019 - 2022
Cashier
Kroger
2018 - 2019
Team Lead
McDonald's
2016 - 2017