Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amber Pinnock

Amber Pinnock

Atlanta,GA

Summary

Results-driven retail management professional with over four years of assistant store management experience and extensive background in retail and operations management. Demonstrated proficiency in payroll, hiring, money handling, and managing high-volume sales environments. Known for exceptional organizational and leadership skills, with a strong track record of driving sales performance and operational efficiency.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Dylan’s candy bar
New York, New York
10.2018 - 03.2020
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.

Assistant Store Manager

Walgreens
New York, New York
10.2015 - 06.2018
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Supervised cash handling processes to ensure accuracy of transactions
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Analyzed market trends to identify opportunities for product expansion or improvement.

- Assisted in managing all store operations, including inventory control, merchandising, and customer service.

- Supervised and trained staff, ensuring adherence to company policies and procedures.

- Managed store budgets and financial records, including payroll, scheduling, and expense management.

- Ensured high levels of customer satisfaction through effective service and resolution of issues.

- Conducted regular audits to ensure compliance with safety and health regulations.

Education

Associate of Science - Human Services

Palm Beach State College
Lake Worth, FL
08-2014

Skills

  • Department Oversight
  • Operations Oversight
  • Business Development
  • Store Organization
  • Order Management
  • Stock Rotations
  • Regulatory Compliance
  • Motivational Techniques
  • Staff Scheduling
  • Problem-Solving
  • Staff Supervision
  • Microsoft Office Suite
  • Customer Service and Engagement
  • Work Planning and Prioritization
  • Scheduling Coordination
  • Pricing and Markdowns
  • Employee Scheduling
  • Hiring and Training
  • Strategic Planning
  • Vendor Management
  • Shift Scheduling
  • Database Management
  • Budgeting and cost control
  • Quickbooks
  • Upselling and Cross Selling
  • Retail Operations
  • [Software] expertise
  • Attention to Detail
  • Sales Growth
  • Marketing and Promotions
  • Operations

Timeline

Assistant Store Manager

Dylan’s candy bar
10.2018 - 03.2020

Assistant Store Manager

Walgreens
10.2015 - 06.2018

Associate of Science - Human Services

Palm Beach State College
Amber Pinnock