Amber Enoch
Broomfield,CO
Summary
Reliable Manager with 2 years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step Management.
Overview
3
3
years of professional experience
Work History
Season Sortation Associate
Amazon
Broomfield, CO
11.2023 - Current
- Operated mail processing equipment and manually sorted mail.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Organized packages into designated containers for delivery.
- Ensured all safety regulations were followed at all times while operating machinery.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Scanned barcodes on packages using RF scanners.
- Provided support during peak periods by working extended shifts when required.
- Reported any damaged shipments immediately to supervisor.
- Met daily productivity goals set by management team.
- Offered support and advice to newer personnel to improve performance.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
Shift Lead Manager
Smashburger
Louisville, CO
11.2023 - Current
- Coached employees on interactions with customers to drive exceptional service.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected equipment before use to ensure it was functioning properly.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Communicated with other shift managers to facilitate continuum of customer service.
- Monitored performance of staff to ensure quality standards were met.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Upheld company standards and compliance requirements for operations.
- Directed and led employees and team members on effective operations, methods and procedures.
- Identified needs of customers promptly and efficiently.
- Addressed any issues or concerns raised by staff during shifts.
- Kept up-to-date with changes in industry regulations and best practices.
- Provided feedback to team members on their performance levels.
- Reviewed financial statements to meet targets during shift.
- Documented receipts, employee hours and inventory movement.
- Trained new employees on procedures, policies, and job functions.
Overnight Team Lead
Walmart
Broomfield, CO
01.2021 - 05.2024
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Enforced safety rules among team members by conducting regular safety meetings.
- Participated in disciplinary action when necessary according to company policies and regulations.
- Developed strategies to improve overall efficiency and effectiveness of operations.
- Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
- Conducted regular performance reviews of staff and provided feedback as needed.
- Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.
- Evaluated employee performance against established goals and standards regularly.
- Maintained inventory control systems for all products received or shipped out during shift.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Completed paperwork accurately and timely according to established guidelines.
- Trained new employees on safety protocols, job duties, and customer service standards.
- Worked closely with human resources to support employee management and organizational planning.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided leadership and guidance to overnight team members.
- Monitored workflow, productivity, and customer service levels.
- Understood and followed oral and written directions.
Event Manager
Biker Jim's Gourmet Dogs
Denver, CO
03.2023 - 11.2023
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Attended and participated in industry events.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Conducted regular meetings with staff to discuss changes in policies or procedures in the kitchen.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Collaborated with front of house manager to coordinate marketing, special events and menu changes.
- Inspected equipment prior to use at catered events to ensure it was working properly.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
- Organized staff scheduling and trained new employees on food safety practices.
- Managed inventory levels of food supplies required for upcoming catered events.
Education
Some College (No Degree) - Accounting
Front Range Community College
Westminster, COCulinary Arts
Le Cordon Bleu
Saint Paul, MNSkills
- Production Goal Setting
- Workplace Safety
- Regulatory Compliance
- Team Collaboration
- Staff Development
Sobriety
- I have 5 years sobriety March 13
- I regularly attend AA meetings around Denver Metro Area
Charity Work
- I am a member of the Elks Community
- I volunteer at Adams County Food Bank
- I volunteer at Brave Church for studies
Timeline
Season Sortation Associate
Amazon
11.2023 - Current
Shift Lead Manager
Smashburger
11.2023 - Current
Event Manager
Biker Jim's Gourmet Dogs
03.2023 - 11.2023
Overnight Team Lead
Walmart
01.2021 - 05.2024
Some College (No Degree) - Accounting
Front Range Community College
Culinary Arts
Le Cordon Bleu