Amber Entzminger
Crestline,USA
Summary
Dynamic hospitality leader dedicated to upholding high standards and driving exceptional results. Expertise in streamlining operations and enhancing guest satisfaction through collaborative team efforts. Recognized for adaptability, reliability, and a strong focus on achieving targets, with proven skills in staff management and operational oversight. Committed to fostering an environment that prioritizes excellence and continuous improvement in service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sleepy Hollow Cabins
08.2018 - 06.2025
- Coordinated scheduling and staffing to optimize resource allocation during peak times.
- Managed inventory levels, reducing waste through effective supply chain practices.
- Collaborated with management on strategic initiatives to increase revenue streams.
- Led team meetings focused on performance metrics, fostering a culture of accountability and excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed daily hotel operations, ensuring seamless guest experiences and service quality.
- Supervised front desk staff, promoting effective communication and teamwork among team members.
- Coordinated with housekeeping and maintenance teams to uphold high cleanliness standards and timely repairs.
- Led staff meetings, fostering a culture of collaboration and continuous improvement among hotel personnel.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Boosted revenue with targeted marketing campaigns and upselling techniques.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Assistant Manager
The Mountain Inn
01.2021 - 07.2022
- Opened and closed the hotel at the beginning and end of shifts.
- Maintained all operations within the hotel.
- Recruited, interviewed, and hired individuals who brought dedication to the team.
- Managed daily reports of transactions.
- Ordered and stocked hotel merchandise.
- Handled all housekeeping scheduling.
- Performed an official money count every night.
- Upheld a high standard of customer service.
- Handled all P.O.S.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Oversaw daily operations, ensuring smooth guest experiences and service consistency.
- Developed and implemented standard operating procedures for front desk operations.
- Analyzed guest feedback to identify improvement areas, enhancing overall satisfaction ratings.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Enhanced team productivity by streamlining operational processes.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
Customer Service Representative (CSR)
Walmart
03.2022 - 12.2022
- Maintain women’s clothing department.
- Supervised fitting rooms.
- Help customers.
- Maintain the jewelry department, as well as the infants.
- Did go backs
- Kept the store clean and safe for customers.
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Managed product returns and exchanges, streamlining processes for improved service delivery.
- Collaborated with team members to enhance store operations and customer experiences.
- Assisted in maintaining inventory accuracy through regular stock checks and reporting discrepancies.
CSR - Customer Service Representative
Chevron
01.2022 - 04.2022
- Assisted customers in person.
- Maintained up-to-date knowledge of customer accounts.
- Explained the products and benefits.
- Inventoried stock.
- Operated the cash drawer.
- Confirmed payments, refunds, etc.
- Resolved payment and order disputes.
- Provided assistance to clients.
- Provided exceptional customer support, resolving inquiries and concerns efficiently.
- Leveraged CRM systems to track customer interactions and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Housekeeper
TREETOPS RESORT
08.2018 - 02.2020
- Clean rooms according to company policy.
- Have knowledge of all the chemicals that we use and equipment, and follow all rules for safety regulations.
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored junior staff on best practices in sanitation and safety protocols.
- Implemented efficient inventory management processes for cleaning supplies and equipment.
- Conducted regular inspections to maintain high standards of cleanliness throughout the resort.
- Coordinated with management to address guest feedback and improve housekeeping services.
- Led initiatives to reduce waste and promote sustainable cleaning practices within the team.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Washed and put away kitchen dishes, utensils and glassware.
Cashier
Goodwill Industries
09.2017 - 06.2018
- On weekends, I did textiles
- Ran racks.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring minimal discrepancies.
- Assisted customers with inquiries and provided product information.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented strategies to enhance checkout efficiency during peak hours.
- Collaborated with team members to improve overall store operations and customer satisfaction.
- Resolved customer complaints effectively, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Receptionist
H & R B
11.2016 - 11.2017
- Greeting clients in a personalized, friendly, and inviting manner.
- Matching clients with the best-suited tax professionals for their needs.
- Handling client exits by ensuring all current and future needs are met.
- Maintaining office cleanliness and organization of resources with team members, and other duties as assigned.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated appointment scheduling for clients, optimizing staff availability and service delivery.
- Maintained accurate records of client interactions and transactions in company database systems.
- Assisted with administrative tasks, including filing, data entry, and correspondence management.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Education
Associate of Applied Science - Business Administration And Management
Purdue Global
Lafayette, IN12-2026
Business Administration/human Resources
Exemplar
San Bernardino, CA01.2019
High School Diploma -
Five Keys Charter School
Remote05-2023
Skills
- Front office operations
- Front office management
- Visitor engagement support
- Experienced cashier
- Employee benefits management
- Talent acquisition and development
- New employee onboarding
- Tax advisory experience
- Workplace efficiency management
- Human resources leadership
- Performance improvement strategies
- Hospitality expertise
- Professional cleaning expertise
- Retail sales expertise
- Operational leadership
- Payroll processing
- Candidate sourcing
- Customer engagement
- Excel proficiency
- English
- PeopleSoft expertise
- Interview facilitation
- Technical schematics
- Microsoft Office
- Candidate sourcing
- Guest services
- Hospitality management
- Hospitality operations experience
- Experience in staff supervision
- Cash management
- Team leadership
- Strategic decision-making
- Analytical problem-solving
- Efficient time management
- Client engagement
- Staff training and development
- Staff supervision
- Conflict resolution
- Operational efficiency management
- Customer rapport
- Recruiting and interviewing
- Revenue enhancement
- Financial management
- Business management
- Schedule oversight
- Meeting facilitation
- Business development
- Promotional planning
- Contract management
- Multitasking and organization
- Employee supervision
- Financial analysis and reporting
- Performance evaluation
- Vendor management expertise
- Strategic marketing tactics
- Customer service and satisfaction
- Project closure management
Certification
- Computer and office skills January 2019 to Present Microsoft Word,excel,PowerPoint,outlook
- Professional in Human Resources (PHR) Present
- Driver's license
- Food Handler Certification
Timeline
Customer Service Representative (CSR)
Walmart
03.2022 - 12.2022
CSR - Customer Service Representative
Chevron
01.2022 - 04.2022
Assistant Manager
The Mountain Inn
01.2021 - 07.2022
Assistant Manager
Sleepy Hollow Cabins
08.2018 - 06.2025
Housekeeper
TREETOPS RESORT
08.2018 - 02.2020
Cashier
Goodwill Industries
09.2017 - 06.2018
Receptionist
H & R B
11.2016 - 11.2017
Associate of Applied Science - Business Administration And Management
Purdue Global
Business Administration/human Resources
Exemplar
High School Diploma -
Five Keys Charter School