Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Amber Erler

Owatonna,Minnesota

Summary

Dynamic leader with a proven track record at Roma's Italian Eatery, adept in operations management and team leadership. Excelled in driving performance improvements and implementing cost-saving strategies, resulting in significant profitability increases. Skilled in relationship building and staff motivation, my approach has consistently enhanced team productivity and customer satisfaction.

Overview

10
10
years of professional experience

Work History

General Manager

Roma's Italian Eatery
08.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant General Manager

Redemption Kitchen And Cocktails
01.2023 - 07.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Initiated local marketing campaign, increasing foot traffic and sales.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Upgraded technology systems, enhancing overall business efficiency and customer interaction.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.

Guardian and Conservator

Alternative Resolutions
08.2022 - 12.2022
  • Promoted a positive working atmosphere through teamwork and collaboration with colleagues across departments.
  • Reduced incidents of theft and vandalism by conducting regular patrols and surveillance.
  • Coordinated with other departments on matters related to security and safety policies.
  • Maintained confidentiality of sensitive information at all times while adhering to relevant privacy regulations.
  • Provided support during special events to ensure smooth operations while maintaining a secure environment.
  • Provided exceptional customer service, assisting visitors with directions and addressing concerns promptly.
  • Collaborated with local law enforcement agencies to share information and maintain a safe environment for all.
  • Improved communication among team members by developing daily briefing sessions.
  • Responded effectively to emergencies as part of a coordinated team effort, minimizing potential harm to individuals involved.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
  • Managed incident documentation efficiently, maintaining detailed records for future reference and analysis.
  • Monitored access points, preventing unauthorized entry into secured areas.
  • Conducted thorough investigations into reported incidents, leading to accurate identification of responsible parties.
  • Evaluated risks associated with various facilities and implemented targeted security measures accordingly.
  • Developed strong relationships with community members which aided in crime prevention efforts.
  • Established emergency response plans, resulting in improved preparedness for critical situations.
  • Enhanced safety and security by implementing new protocols and procedures.
  • Assisted in the development of workplace safety training programs, enhancing overall employee awareness and preparedness.
  • Helped clients navigate social services system and access needed resources.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Coordinated with different service providers to meet clients' individual needs.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Kept case files updated, accurate and aligned with requirements.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Assisted clients with obtaining housing, employment and support resources.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

Guest Service Manager

Muddy Paws LLC
05.2015 - 08.2022
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
  • Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
  • Oversaw lobby operations and concierge services.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Understood and implemented safety and emergency procedures.
  • Monitored staff training, scheduling and shift changes.
  • Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
  • Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
  • Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
  • Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
  • Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
  • Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
  • Implemented procedures and services to improve hotel services and amenities.
  • Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
  • Developed promotional packages to attract new guests while maintaining profitability goals for the property.
  • Coordinated luggage collection, transportation and storage.
  • Liaised between guests and hotel management, relaying information, promotions and issues.
  • Maintained high occupancy rates through effective yield management strategies and attention to market trends.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Developed and implemented promotional strategies to increase occupancy.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Planned and executed marketing activities to improve property brand and increase revenue.

Education

Associate of Science - Veterinary Science

Rochester Community And Technical College
Rochester, MN

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Staff management
  • Customer relations
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Schedule management
  • Deadline oriented
  • Employee development
  • Project management
  • Exceptional interpersonal communication
  • Facility management
  • Performance evaluations
  • Purchasing
  • Troubleshooting expertise
  • Business administration
  • Marketing
  • Risk management
  • Human resources management
  • Contract negotiations
  • Client account management
  • Change implementation

Timeline

General Manager

Roma's Italian Eatery
08.2023 - Current

Assistant General Manager

Redemption Kitchen And Cocktails
01.2023 - 07.2023

Guardian and Conservator

Alternative Resolutions
08.2022 - 12.2022

Guest Service Manager

Muddy Paws LLC
05.2015 - 08.2022

Associate of Science - Veterinary Science

Rochester Community And Technical College

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Amber Erler