Amber Esco
Chula,GA
Summary
I am a hard-working individual that prides herself with doing a job well and efficiently. I never back down from a challenging project nor am I scared to take on something new at work. I am very proficient with a computer and Microsoft Office software. I have held many fast-paced jobs where at times I would have to handle difficult callers and customers. When these calls would come up, I would take pride in my problem-solving abilities and quick thinking. I have worked in some type of customer service job since starting work at the age of 15. There are a few jobs that are not listed on this resume due to them being either temporary positions held or positions held while in high school. Those comprise of: Dairy Queen and Zaxby;s through out high school, as well as O'Reilly's working as a deliver driver and cashier and also at K-Mart for a seasonal position unloading trucks, stocking shelves, and working as a back up cashier.
Overview
15
15
years of professional experience
Work History
Talent Acquisition Specialist
American Textile Company
2023.02 - 2024.06
- Sourced and screened candidates for all roles ranging from Production Supervisors to warehouse workers. Coordinated interviews, offers, and onboarding.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Built relationships with external recruiters and staffing agencies to access quality talent.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Completed human resource operational requirements by scheduling and assigning employees.
Administrative Assistant
American Textile Company
2022.02 - 2023.02
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Administrative Assistant
Colquitt County Tire
2021.08 - 2022.02
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Customer Service Representative
Tire Distributors of Georgia
2017.03 - 2021.08
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Bookkeeper/ Logistics
Affordable Towing of Tifton
2016.04 - 2017.03
- Maintained and processed invoices, deposits, and money logs.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Dispatcher/Customer Service
Copart, Inc
2015.12 - 2016.04
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of multiple sub-contracted drivers, providing them with the routes they were most comfortable with when possible.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Received new orders, prepared documentation, and assigned personnel.
Emergency Telecommunications Operator
Multiple 911 Centers
2009.02 - 2015.06
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Implemented training programs to improve knowledge and skills of new technicians.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information, and documented details in system.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
Associate of Applied Science - Business Administration And Management
Southern Regional Technical College
Tifton, GA05.2023
High School Diploma -
Colquitt County High School
Moultrie, GA05.2008
Skills
- Onboarding Processes
- Product Knowledge
- Complaint resolution
- Information Security
- Call Management
- Account updating
- Data Entry
- Paperwork Processing
- Billing and Invoicing
- Verbal Communication
- Supply Inventory
- Document Control
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Talent Acquisition Specialist
American Textile Company
2023.02 - 2024.06
Administrative Assistant
American Textile Company
2022.02 - 2023.02
Administrative Assistant
Colquitt County Tire
2021.08 - 2022.02
Customer Service Representative
Tire Distributors of Georgia
2017.03 - 2021.08
Bookkeeper/ Logistics
Affordable Towing of Tifton
2016.04 - 2017.03
Dispatcher/Customer Service
Copart, Inc
2015.12 - 2016.04
Emergency Telecommunications Operator
Multiple 911 Centers
2009.02 - 2015.06
Associate of Applied Science - Business Administration And Management
Southern Regional Technical College
High School Diploma -
Colquitt County High School
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