Amber Esparza

DD's Discount Store

03.2011 - 12.2017

Verified cash flow and electronic transactions from credit card system to balance registers.
Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Coordinated with Loss Prevention teams to address discrepancies or suspected theft incidents promptly.
Performed daily cash reconciliations to determine accuracy of financial reports.
Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
Trained new employees on proper cash routines, procedures, and requirements.
Balanced safe, prepared tills, and prepared register bags for next sales date.
Prepared bank deposits and corporate cash shipments.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cross-trained and backed up other customer service managers.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.