Amber Estrada
Decatur,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
operations manager/talent acquisition manager
Lockheed martin
huntsville, al
08.2023 - Current
- Ih services, inc
- Contractor for, space, Successfully manage a team of 15 successful employees spread out over 11 buildings
- Proven continuous improvement in HR related productivity and efficiencies
- Demonstrated ability in transformational leadership
- Provide support for each member of the team, creating a physically and mentally safe environment
- Ensure all labor, supply and equipment budget targets are met
- Conduct weekly, monthly, and quarterly audits and address any deficiencies immediately
- Recruit, hire, train and deploy a successful team
- Use all available resources to outsource candidates
- Conduct in person and over the phone interviews with applicants
- Build a rapport with the Facilities Manager, his team, and other departments
- Complete assigned work orders in a timely manner
- Complete onboarding for each new hire and conduct orientation
- Ensure safety program implementation and compliance
- Successfully meet all expectations outlined in the scope of work between IH Services and Lockheed Martin
- Create attractive job ads to increase our presence in the market.
Customer service rep
02.2023 - 08.2023
- Sales, Patrick johnson state farm
- Created detailed SOPs for the sales team and the service team
- Worked closely with the agent and the team to create efficiency, while seeing consistent results and improvements
- Consistently exceeded a monthly quota in auto, fire, life and health policies
- Finalized sales and collected necessary deposits
- Responsible for balancing cash/check drawer daily
- Responsible for training new team members
- Followed up and provided results for customers on questions regarding billing, coverages, and claims
- Outsourced new customers by cold/warm calling and pivoting to customers in office or on the phone.
Operations manager/human resource manager
aspire delivery corporation
06.2021 - 02.2023
- Manage a team of 30-40 active drivers
- Coordinate a weekly and daily schedule to assure all routes are covered in our Contracted Service Area
- Plan routes daily from 8pm to 12am, keeping in mind each drivers’ abilities
- Coordinate the fleet management, keeping an open line of communication with the Fleet Manager
- Create and implement training manuals for all new hires
- Set up and monitor hiring ads, reaching out to applicants while simultaneously vetting them before conducting an in-person interview
- Complete E-Verify, Alabama New Hire form, create each employee’s profile using ADP, reviewing the handbook in detail with each new hire prior to employment
- Discussing and negotiating pay with each new hire
- Monitor and coach employees on driving safety score on a daily, weekly and monthly basis
- Provide conflict resolution for the team
- Submit payroll each week with accuracy and assuring payroll is staying within a certain percentage of weekly revenue.
Healthcare recruiter/office admin
01.2021 - 06.2021
- Hireprohealth
- Successfully source qualified candidates in the healthcare field all over the nation
- Conduct ample research on each position prior to beginning the search for qualified candidates to ensure I fully grasped what was needed for each customer
- Conduct phone interviews and determine the candidate’s qualifications prior to submitting to the customer in question
- Submit onboarding documents, complete E-Verify, submit payroll for all associates, organize team-building lunches, team meetings and assign each team member a priority position to work while keeping track of activity and status of said position.
Onsite Manager/employment specialist
Express Employment Professionals
02.2019 - 12.2020
- Assign and monitor clerical, administrative, secretarial and industrial responsibilities among office staff
- Ensure that qualified candidates for available positions are interviewed and fully vetted in the office
- This would include E-Verify, federal and state tax forms, drug screening, submitting criminal background requests, completing orientation, skills assessments, etc
- Constant communication with the changing needs of clients to assure all their staffing needs are met
- Built long-term relationships with these clients
- Submit and monitor payroll on a weekly basis with a strict timeline for over 400 associates.
Customer service representative
State farm
06.2015 - 02.2019
- Investigated and resolved customer inquiries in a timely manner
- Followed up with customers on unresolved questions regarding billing, coverages, and claims
- Consistently met a monthly quota
- Finalized sales and collected necessary deposits
- Built long-term relationships with customers
- Responsible for training new team members in office procedures and state regulations regarding property, casualty, life, health and bank products.
Education
High school diploma -
Penn Foster High School
Scranton, PAmay 2010
Skills
- Process Improvement
- Organizational Management
- Contract Management
- Financial Management
- Inventory Management
- Health and safety compliance
- Workflow Optimization
- Customer Service
- Business Administration
- Schedule oversight
- Process flows
- Operations Oversight
- Team Leadership
- Employee relations and conflict resolution
Timeline
operations manager/talent acquisition manager
Lockheed martin
08.2023 - Current
Customer service rep
02.2023 - 08.2023
Operations manager/human resource manager
aspire delivery corporation
06.2021 - 02.2023
Healthcare recruiter/office admin
01.2021 - 06.2021
Onsite Manager/employment specialist
Express Employment Professionals
02.2019 - 12.2020
Customer service representative
State farm
06.2015 - 02.2019
High school diploma -
Penn Foster High School