Amber Eugene
Miami Gardens,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
First Grade Teacher
Oak Grove Elementary School
01.2023 - 06.2023
- Differentiated instruction to accommodate diverse learning styles, ensuring all students made progress towards academic goals
- Assessed student progress regularly using formative assessments and modified instruction accordingly for optimal growth
- Enhanced classroom management techniques, resulting in a more focused and productive learning environment.
ESE Teacher
Avant Garde Academy
07.2017 - 06.2022
- Collected and analyzed a variety of data in order to develop quality IEPs
- Conducted small group activities with students based on differentiated learning needs
- Fostered positive and trusting relationships with students to increase engagement
- Organized and prepared instructional materials, and reports to facilitate student learning.
Call Center Representative
Landmark National Bank
07.2014 - 10.2016
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Streamlined call flow processes for more efficient response times and increased productivity.
Substitute Teacher
Geary County Schools
03.2014 - 05.2014
- Educated elementary school students in various subjects to provide seamless transition during absence of head teacher
- Maintained current student attendance and assignment records to prevent lapses during teacher absences.
Program Assistant
Miami Dade College (Continuing Education Dept.)
08.2011 - 05.2013
- Produced and distributed team newsletters, email updates and other forms of communication
- Registered and admitted new students into the School of Continuing Education
- Created and modified classes for current or upcoming term
- Provided support to the program coordinators and part-time instructors in several clerical and administrative functions.
Receptionist
St. Mary Cathedral
06.2006 - 02.2013
- Answered and directed incoming calls using multi-line telephone system
- Sorted incoming mail and directed to correct personnel each day
- Monetary handling for various customers.
Education
Bachelor of Science - Exceptional Student Education
Miami Dade College
Miami, FLTimeline
First Grade Teacher
Oak Grove Elementary School
01.2023 - 06.2023
ESE Teacher
Avant Garde Academy
07.2017 - 06.2022
Call Center Representative
Landmark National Bank
07.2014 - 10.2016
Substitute Teacher
Geary County Schools
03.2014 - 05.2014
Program Assistant
Miami Dade College (Continuing Education Dept.)
08.2011 - 05.2013
Receptionist
St. Mary Cathedral
06.2006 - 02.2013
Bachelor of Science - Exceptional Student Education
Miami Dade College
Skills
- Complaint Resolution
- Call Management
- Account Updating
- Data Collection
- Active Listening
- Information Security
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