Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Evans

Cleburne,TX

Summary

Knowledgeable Call Center Rep with solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills. Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills. Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment. Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.

Overview

2
2
years of professional experience

Work History

EVS Housekeeper

HHS Environmental Services
08.2024 - 10.2024
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Guest Service Representative

Pappys Pet Lodge
06.2024 - 08.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Assistant Store Manager

TitleMax
11.2022 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

South Hills High School
Fort Worth, TX
06-2009

Skills

  • Restroom cleaning
  • Maintaining inventory
  • Sanitation protocols
  • Dusting surfaces
  • Trash removal

Timeline

EVS Housekeeper

HHS Environmental Services
08.2024 - 10.2024

Guest Service Representative

Pappys Pet Lodge
06.2024 - 08.2024

Assistant Store Manager

TitleMax
11.2022 - 08.2023

High School Diploma -

South Hills High School
Amber Evans