Amber Evans
Knoxville,TN
Summary
Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Account Rep, Data Entry, Billing, Sales
Waste Management
04.2022 - 08.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Benefits Coordinator, Data Entry, Approval of Faxes/calls
Navi Health
07.2021 - 05.2023
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
Admissions Asst, Auditor
Knolls West Post Acute
08.2021 - 01.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Medical Transport, Manager, Dispatch, Emt
Firehawk Ems
05.2019 - 06.2021
- Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
- Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
- Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
- Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
Sales, Purchaser, Account Receivable
Mer Mar Electronics
04.2016 - 10.2020
- Negotiated with suppliers, vendors and other representatives.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
- Checked items received against items ordered by verifying receipts.
Customer Service Representative, Teller, New Accounts, Retail Sales
Provident Savings Bank
02.2013 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Software Development
Riverside Community College
Riverside, California01.2013
Graduate -
Santiago High School
Corona, California01.2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Access
- Adobe Photoshop
- QuickBooks
- Customer relations
Accomplishments
Certificate of Training, Occupational training in sports medicine and therapeutic services, 06/01/11
Activities
- Volunteer Manager, Santiago High School Varsity Football Team, 09/01/09 - 06/01/10, Provided a diverse scope of support services to team members, ranging from ensuring that all members met all state GPA requirements to assisting with physical therapy to members with sports injuries
- Volunteer Member, Best Buddies Club, 09/01/10 - 06/01/11, Assisted young adults with special needs
- Volunteer Teacher's Assistant, Santiago High School Counselor's Office, 09/01/10 - 06/01/11, Employed numerous office and computer skills in a support staff capacity
Timeline
Account Rep, Data Entry, Billing, Sales
Waste Management
04.2022 - 08.2024
Admissions Asst, Auditor
Knolls West Post Acute
08.2021 - 01.2022
Benefits Coordinator, Data Entry, Approval of Faxes/calls
Navi Health
07.2021 - 05.2023
Medical Transport, Manager, Dispatch, Emt
Firehawk Ems
05.2019 - 06.2021
Sales, Purchaser, Account Receivable
Mer Mar Electronics
04.2016 - 10.2020
Customer Service Representative, Teller, New Accounts, Retail Sales
Provident Savings Bank
02.2013 - 11.2015
Certificate - Software Development
Riverside Community College
Graduate -
Santiago High School
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