Amber Ezell
North Charleston,SC
Summary
Experienced Property Manager with over 10 years of customer service experience and 2 years in residential property management. Demonstrated success in maximizing tenant satisfaction, reducing operational costs, and enhancing property value through strategic management and strong communication skills. Proficient in RealPage software and adept at managing fast-paced environments to achieve high occupancy rates and resident retention.
Overview
13
13
years of professional experience
Work History
Property Manager
American Homes 4 Rent
North Charleston
03.2021 - Current
- Managed a portfolio of 650+ residential units, achieving an average occupancy rate of 85% and exceeding company renewal rate goals by 15%
- Utilized RealPage software to streamline operations, resulting in a 20% reduction in administrative errors and improved data accuracy
- Developed and implemented effective tenant retention strategies, increasing resident satisfaction scores by 25%
- Coordinated property maintenance and renovation projects, reducing downtime between tenant turnovers by 30%
- Negotiated and managed vendor contracts, achieving a 10% reduction in annual maintenance costs.
Customer Service Senior Leader
T-Mobile USA
08.2016 - 03.2021
- Led a team of 15 customer service representatives, driving a 15% increase in customer satisfaction and achieving an NPS score of 80 within one quarter
- Trained and mentored employees, enhancing team performance and contributing to a 20% improvement in first-call resolution rates
- Developed sales strategies and upselling techniques that resulted in a 25% increase in additional product sales
- Analyzed performance metrics and created action plans to improve customer service delivery and achieve quarterly profit and loss goals.
Customer Service Representative
T-Mobile USA
01.2014 - 08.2016
- Provided exceptional customer service, consistently achieving top-tier customer satisfaction scores and exceeding sales targets by 30%
- Handled escalated customer issues with empathy and efficiency, maintaining a resolution rate of 95%.
Collections/Account Representative
IQOR
03.2013 - 12.2013
- Managed accounts receivable and collections for a portfolio of 200+ clients, reducing delinquency rates by 15%
- Efficiently processed payments and maintained accurate account records, contributing to a 10% increase in cash flow.
Cashier
Walmart Stores
08.2011 - 12.2012
- Delivered outstanding customer service in a high-volume retail environment, recognized for maintaining accuracy and efficiency at the register.
Education
Diploma -
North Charleston High School
05.2011
Skills
- Property Management & Operations
- Customer Relationship Management
- Lease Administration & Compliance
- Budgeting & Financial Management
- Team Leadership & Development
- RealPage Software Proficiency
- Strategic Planning & Execution
- Conflict Resolution & Negotiation
Volunteer Experience
The Palmetto House Soup Kitchen, 2011, 2013, Assisted in meal preparation and service, contributing to the smooth operation of the kitchen and enhancing community support.
Timeline
Property Manager
American Homes 4 Rent
03.2021 - Current
Customer Service Senior Leader
T-Mobile USA
08.2016 - 03.2021
Customer Service Representative
T-Mobile USA
01.2014 - 08.2016
Collections/Account Representative
IQOR
03.2013 - 12.2013
Cashier
Walmart Stores
08.2011 - 12.2012
Diploma -
North Charleston High School